Customer Experience Representative - German Speaking

Zenopa; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading veterinary and human medical supply company is seeking a dedicated Bilingual Customer Experience Representative fluent in German and English. This full-time role involves onboarding new clients, providing support, and ensuring customer satisfaction while achieving performance targets. If you're passionate about outstanding service, this is an exciting opportunity.

Benefits

Company pension

Free parking

On-site parking

Bonus scheme

Qualifications

• Fluent in both English & German.
• Previous experience with call-based customer service in German.
• Experience with upselling and/or new business development.

Responsibilities

• Onboarding new German clinics.
• Responding to customer queries via email and phone in both languages.
• Managing account activities and achieving business growth targets.

Skills

Fluency in German

Customer service experience

Pro-active approach

Solution-led outlook

Tools

Microsoft packages

SAP

Job description

Bi-lingual Customer Experience Representatives

1x German Speaker Required

Job Summary
We are seeking a dedicated and enthusiastic Customer Experience Representative to join a leading veterinary and human medical supply company. Responsible for delivering an outstanding customer experience.

Responsibilities

Onboarding new German clinics
Respond to queries from customers via email and phone, in both English and German
Achieve KPIs set around having ecstatic customers
Achieve KPI s set around outbound telephony targets and activity
Engage with potential new customers or less regular customers
Ability to be responsible for your own development path, with support from your team
Manage targets to achieve business growth
Provide a supportive service to our customers
Manage and complete account management activities such as regular communication whether than be verbal, written or electronic (MS Teams)

Experience

Fluent in both English & German
Previous experience with call-based customer service in German
Experience with upselling and/or new business development
Experience with Microsoft packages is essential
SAP experience would be preferential
Pro-active and have a solution led outlook
Driven and focused individual
OR a Veterinary Nurse who is Bi-lingual

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Experience Representative.

Job Types: Full-time, Permanent

Pay: GBP30,000.00-GBP35,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you fluent in German?
• Do you have customer service experience?
• Do you have a driving license? Commutable to Stockport office 5 days per week?

Work Location: In person