Customer Experience Representative Fluid Engineering

The Lubrizol Corporation; Belper CP; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in fluid engineering is seeking a proactive Customer Service Representative. This hybrid role focuses on delivering excellent customer service and managing orders, working closely with a collaborative team across Europe. Ideal candidates have a strong background in customer service, excellent communication skills, and the ability to adapt to various situations while maintaining customer satisfaction.

Qualifications

• Experience in a customer-facing role.
• Fluency in English.
• Strong teamwork skills.
• Excellent communication skills.

Responsibilities

• Deliver professional customer service for Lubrizol Fluid Engineering products.
• Process sales orders and manage customer relationships.
• Collaborate with teams to ensure customer satisfaction.

Skills

Communication

Customer Service

Teamwork

Adaptability

Problem Solving

Relationship Building

Conflict Resolution

Tools

SAP

Job description

Job Title: Customer Service Representative Fluid Engineering

Location: UK, Derbyshire

Job type: Permanent

Type of role: Hybrid

Job Description:

Are you passionate about delivering top-tier customer service? We have an exciting opportunity to join our team as a proactive Customer Experience Representative for our European Fluid Engineering Team.

What You'll Do:

• Deliver professional customer service, exceeding expectations by handling inquiries and processing orders for Lubrizol Fluid Engineering products and services.
• Work closely with product management and account managers to ensure seamless order processing for customers and distributors across Europe.
• Receive and process sales orders, build customer relationships, and provide timely feedback.
• Expedite orders through the supply chain to ensure on-time delivery and customer satisfaction.
• Manage product pricing, coordinate with the pricing administrator, and ensure accurate invoicing within the same month.
• Collaborate with credit control to ensure timely collection of receivables and coordinate with service providers.
• Handle nonstandard orders, such as consignment stock, and serve as a super user for SAP, organizing basic training on Fulfil Order transactions.
• Create and maintain customer documentation, handle commercial documents, and analyze letters of credit to ensure compliance.
• Review customer contracts for compliance and efficiency.
• Support the Commercial Division and customers proactively to maintain high satisfaction and smooth operations.

What We're Looking For:

• Experience in a customer-facing role with knowledge of international trade techniques and computer literacy.
• Fluency in English.
• Strong teamwork skills, especially with remote team members.
• Excellent communication skills, both verbal and written, with the ability to resolve customer issues quickly and accurately.
• Active listening, empathy, patience, and a good understanding of our products and services.
• Adaptability to handle various customer inquiries and situations.
• Ability to escalate complex issues and identify upselling or cross-selling opportunities.
• Collaborative mindset to work with other teams for customer satisfaction.
• Key behavioral skills: customer focus, decision-making, communication, adaptability, collaboration, relationship building, empathy, interpersonal skills, and conflict resolution.
• Knowledge of SAP is desirable but not mandatory.