Customer Experience Representative

Office Angels; Kingston upon Thames; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency in Kingston upon Thames is seeking a Customer Experience Representative to deliver exceptional service to clients. This hybrid position offers the flexibility of working from home and the office. Ideal candidates are detail-oriented, organized, and excellent communicators with proficiency in MS Office. Join a multicultural team dedicated to excellence and development opportunities.

Benefits

25 days holiday + bank holidays

Pension

CAP

Death Insurance

Yearly Bonus scheme

Limited Parking

Modern interactive offices

Qualifications

• Strong commitment to accuracy in detail-oriented tasks.
• Ability to organize and prioritize in a fast-paced environment.
• Build strong relationships with customers and teams.

Responsibilities

• Serve as primary contact for assigned clients.
• Provide clear communication and ensure high customer service.
• Process orders and invoices with accuracy.
• Handle customer communications via email and phone.
• Offer tailored product and delivery solutions.
• Manage stock delivery systems for timely deliveries.

Skills

Detail-Oriented

Organised and Efficient

Excellent Verbal and Written English

Team Player

Flexible and Positive

Proficient in MS Office

Knowledge of SAP

European languages

Job description

Customer Experience Representative

Location: Hybrid (2 days in the office in Kingston Upon Thames / 3 days at home)

Hours: 8:30am - 5:30pm

Salary: Competitive

Benefits: 25 days holiday + bank Holidays, Pension, CAP, Death Insurance, Yearly Bonus scheme, Limited Parking, and modern interactive offices, including excellent facilities.

Join Our Creative Client experience team, to be the face of the company and playing a vital role in ensuring customer satisfaction!

What You'll Do:

• Be the Point of Contact: Serve as the primary contact for assigned clients, collaborating with Account Managers to understand customer requirements and challenges.


• Communicate Effectively: Provide clear and effective communication, ensuring a high level of customer service.


• Data Entry Excellence: Process orders and invoices with accuracy and efficiency.


• Respond Promptly: Handle internal and external customer communications via email and phone regarding orders, supply, and delivery.


• Provide Solutions: Offer product and delivery solutions tailored to client needs.


• Utilise Technology: Become proficient in our online order management and inventory systems.


• Bridge Connections: Facilitate communication between our customers and internal teams.


• Maintain Inventory: Manage stock delivery systems to ensure availability and timely deliveries.


• Adapt and Grow: Be ready to take on additional responsibilities as needed.

They are looking for someone who is:

• Detail-Oriented: You have an excellent eye for detail and a strong commitment to accuracy.


• Organised and Efficient: You excel at time management and prioritization in a fast-paced environment.


• A Great Communicator: You possess excellent verbal and written English communication skills.


• A Team Player: You build strong relationships with both customers and internal teams.


• Flexible and Positive: You approach challenges with a friendly, can-do attitude!

Skills: Proficient in MS Office, especially Outlook and Excel; SAP and European languages are desirable.

Why Join Them?

• Development Opportunities: This position provides an excellent opportunity to develop essential skills in data entry and customer service.


• Hybrid Work Environment: Enjoy the flexibility of a hybrid work model!


• Vibrant Culture: Become part of a multicultural team dedicated to excellence and innovation.

If you're ready to take the next step in your career and make a positive impact, we want to hear from you!

Apply Now!
Your future starts here-join us and let your skills shine!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.