Customer Experience Project Manager

ZipRecruiter; Birmingham; Hybrid; GBP 44,000 - 46,000; Full time

Job summary

A leading recruitment platform in Birmingham is seeking a Customer Experience Project Manager to manage significant business change initiatives. The ideal candidate will demonstrate strong project management skills and have a proven track record in managing customer experience projects. This hybrid position offers a competitive salary ranging from £44K to £46K and a range of benefits, including a pension scheme and health plans.

Benefits

Pension scheme

Health and well-being plans

Discounted products and services

Counseling services

Generous annual leave

Qualifications

• Significant experience managing organisational change and transformation projects, focusing on customer experience.
• Proven ability to analyse and diagnose problems, develop and implement change strategies.

Responsibilities

• Manage business change initiatives across the full project lifecycle.
• Drive training and adoption strategies for new systems and processes.
• Identify trends and feedback for service improvement.

Skills

Organisational change management

Project management

Cross-functional team leadership

Analytical problem solving

MS Project proficiency

Jira proficiency

Job description

Overview

Customer Experience Project Manager – Midlands, Hybrid – £44-46K

As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is already underway so the ideal candidate will be available on a short notice period.

Benefits

• Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

Responsibilities

• Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement
• Driving training and adoption strategies to embed new systems and processes, working closely with operational teams
• Identifying trends and feedback to make informed recommendations for service improvement
• Supporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)
• Providing detailed information on project progress, risks, and change readiness to support operational planning and delivery
• Collaborate effectively with project colleagues and the wider group

Required Skills & Experience

• Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.
• Strong project management skills, with experience in leading cross-functional teams through complex change programmes.
• Experience in developing and reviewing policies and procedures to support business change and operational improvement.
• Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.
• Proficient in MS Project and Jira
• A full valid driving licence is essential.

Next Steps

If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected. Why wait? Don’t miss out