Customer Experience Pro - Launching a New Interchange

West Midlands Combined Authority; Dixons Green; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Shared Cost AVC scheme

28 days paid annual leave (plus others

EV car benefit scheme

Healthcare plans

Discounted gym membership

Will writing and mortgage advice

Bike purchase scheme

Job summary

West Midlands Combined Authority seeks a Customer Experience Specialist to welcome and assist customers at Dudley Interchange and other bus stations across the West Midlands. You will provide ticketing guidance, journey planning and support Swift vending operations.

The role requires empathy, strong communication, and comfort working outdoors in a dedicated on-site team. Flexible hours and a 6-week rolling rota are possible, with a focus on delivering a safe, welcoming customer experience.

Qualifications

• Experience delivering exceptional service in busy customer service environments.
• Strong communication and interpersonal skills under pressure.
• Ability to use tablets and electronic ticketing terminals efficiently.

Responsibilities

• Deliver outstanding customer experience with ticketing, travel and journey planning advice.
• Actively resolve inquiries and complaints, escalating when needed.
• Support Bus Station Manager by flagging operational impacts on customers.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Outdoor work

Tools

Microsoft Office

Tablet devices

Electronic ticketing terminals

Job description

West Midlands Combined Authority seeks a Customer Experience Specialist to welcome and assist customers at Dudley Interchange and other bus stations across the West Midlands. You will provide ticketing guidance, journey planning and support Swift vending operations.

The role requires empathy, strong communication, and comfort working outdoors in a dedicated on-site team. Flexible hours and a 6-week rolling rota are possible, with a focus on delivering a safe, welcoming customer experience.