Customer Experience Pro: Growth & Rewards

Victorian Plumbing; Leyland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

On-site gym

Healthcare plan

Employee assistance program

Discounts & perks

Tea & coffee

Job summary

Victorian Plumbing in Leyland is hiring Customer Service Superstars to join our award-winning team. You will engage customers by phone, email and live chat, guiding them to the best bathroom solutions while maintaining high service standards.

This role offers a clear progression path, a competitive salary of £27,545.76 with a generous bonus scheme, and a 5-week shift rotation designed for work-life balance. Start date and full-time hours reflect our commitment to growth.

Qualifications

• Experience in customer service or contact centre preferred.
• Computer literate and comfortable with multi-channel communication.
• Flexible with shifts and reliable to meet targets.

Responsibilities

• Handle customer interactions via phone, email and live chat to resolve questions.
• Guide customers to find the right bathroom solutions and upsell where appropriate.
• Meet KPIs and SLAs through effective issue resolution and service quality.
• Collaborate with team to share best practices and improve customer journeys.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Victorian Plumbing in Leyland is hiring Customer Service Superstars to join our award-winning team. You will engage customers by phone, email and live chat, guiding them to the best bathroom solutions while maintaining high service standards.

This role offers a clear progression path, a competitive salary of £27,545.76 with a generous bonus scheme, and a 5-week shift rotation designed for work-life balance. Start date and full-time hours reflect our commitment to growth.