Customer Experience Officer

Page Personnel; West Yorkshire; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in West Yorkshire seeks a Customer Experience Officer for a 6-month fixed-term role with the potential for extension. The candidate will focus on resolving customer complaints, ensuring compliance, and enhancing service quality with a competitive hourly rate.

Benefits

Competitive salary

Opportunity for contract extension

Qualifications

• Experience in social housing sector required.
• Proven ability in complaints handling.
• Excellent customer service skills.

Responsibilities

• Listen and respond to customer complaints as first point of contact.
• Investigate and resolve issues with empathy and efficiency.
• Build relationships with customers to enhance service.

Skills

Customer service

Empathy

Communication

Problem-solving

Job description

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Customer Experience Officer, West Yorkshire

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Client:

Page Personnel

Location:

West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3e2f67f51a21

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

• 6 month fixed term role with view to becoming permanent
• Competitive hourly rate

About Our Client

My client is a regional housing provider based in West Yorkshire responsible for managing and providing over 4000 affordable homes across the region.

Job Description

As Customer Experience Officer, the candidate must be passionate about making a real difference to the lives of our customers with the ability to resolve issues with empathy and efficiency. It is important they have previous complaints handling experience within the social housing sector.The focus of the role will be:Listening and responding : As first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed in timely manner.Investigating and resolving: Working closely with customers, colleagues and contractors to investigate complaints, identify service failures and provide comprehensive responses.Building relationships: using excellent communication skills to build constructive relationships with customers to resolve concerns at the earliest opportunity.Ensuring Compliance: Following the Housing Ombudsman Service's Complaints Handling Code to ensure all deadlines are met and processes are followed to the letter. Drive improvement: by identifying and sharing lessons learned from complaints to promote continuous service improvement.

The Successful Applicant

The successful candidate will have previous experience of working within the social housing sector and excellent customer service skills.

What's on Offer

An initial 6 Month interim contract with potential to be extended further, competitive salary and the opportunity to work for a highly respected local West Yorkshire public sector business.