Customer Experience & Nutrition Specialist

Tonic Health; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Job summary

A wellness-focused health company is seeking a Customer Experience & Nutrition Specialist in the United Kingdom. This entry-level position focuses on providing expert nutritional support and outstanding customer service. The ideal candidate is a qualified nutritionist with a passion for health, strong communication skills, and experience in customer service. Join a dynamic, remote-first culture where your impact matters.

Qualifications

• Qualified nutritionist with a genuine passion for health and wellbeing.
• Experience in customer service, ideally in e-commerce or consumer brands.
• Organised and detail-driven.

Responsibilities

• Be the first point of contact for customers across email, live chat, and social channels.
• Handle WISMO queries, order changes, refunds, and general enquiries.
• Provide evidence-based nutritional guidance in a friendly manner.

Skills

Strong communication

Nutritional expertise

Customer service experience

Problem-solving

Organizational skills

Education

Degree in Nutrition

Tools

CX tools like Gorgias

Job description

Join us in reimagining customer experience — where service meets science.

At Tonic Health, we believe wellness starts with care, empathy, and the right knowledge. That’s why we’re creating a unique role that blends customer experience excellence with nutritional expertise.

We’re looking for a Customer Experience & Nutrition Specialist to be the voice of Tonic Health for our community. You’ll resolve customer queries, guide them on their journey with our products, and provide trusted nutritional support that goes beyond simple service — helping people feel better, every day.

What you’ll do

• Be the first point of contact for our customers across email, live chat, and social channels.
• Handle WISMO queries, order changes, refunds, and general enquiries with care and efficiency.
• Provide evidence-based nutritional guidance in a friendly, accessible way, helping customers get the best from our products.
• Create educational resources (FAQs, articles, guides) to empower our customers with knowledge.
• Collaborate with operations, marketing, and product teams to continually improve our customer journey.
• Shape the future of CX at Tonic Health by integrating nutrition advice into every interaction.

What we’re looking for

• A qualified nutritionist (degree level or equivalent) with a genuine passion for health and wellbeing.
• Strong communicator with the ability to explain nutrition clearly and empathetically.
• Experience in customer service, ideally in e-commerce or consumer brands.
• Organised, detail-driven, and comfortable working with CX tools like Gorgias.
• A natural problem-solver who sees every customer interaction as an opportunity to create delight.
• Be part of a mission-led company making wellness simple, effective, and accessible.
• Play a pioneering role, shaping how we blend customer service with trusted nutritional support.
• Work in a dynamic, fast-growing scale-up where your ideas will directly influence how we grow.
• A collaborative, remote-first culture with flexibility built in.

This isn’t just customer service — it’s customer care with impact.

If you’re passionate about helping people and bringing nutrition expertise into real customer conversations, we’d love to hear from you.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Public Health