Customer Experience Manager - Visitor Attraction

Leisure People; Basingstoke; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a charismatic Customer Experience Manager to lead service teams at a historical leisure attraction. This role involves inspiring teams, enhancing customer experience, and managing venue operations. Join a supportive organization that values community enrichment and offers excellent career development opportunities. With a focus on leadership and operational excellence, you will play a key role in creating memorable experiences for visitors while maximizing revenue opportunities. If you are passionate about service and have a flair for leadership, this is the perfect opportunity for you.

Benefits

Ongoing mentoring and development

25 days annual leave plus bank holidays

Life assurance 3x annual salary

Health cash plan

Discounts on retail and leisure

Generous occupational maternity and paternity pay

5% employee/7.5% employer pension

Working a 37-hour week mainly 9-5

Qualifications

• Outstanding leadership skills with experience in coaching and developing teams.
• Service and Operational Management experience in leisure or hospitality.

Responsibilities

• Recruit, coach, and inspire service teams for an incredible customer experience.
• Manage day-to-day operations, ensuring cleanliness and safety compliance.

Skills

Leadership Skills

Coaching and Development

Customer Experience Management

Operational Management

Service Management

Job description

Customer Experience Manager/Deputy General Manager - Leisure Attraction - Basingstoke - Up to £40,000 + Excellent benefits

We are looking for a charismatic organised leader with some sparkle to sprinkle over the service and operational teams and provide a magical and seamless customer experience at this wonderful historical leisure attraction in Basingstoke.

Key responsibilities:

• Recruit, coach and inspire the service teams to deliver an incredible customer experience.

• Ensure secondary spend opportunities are maximised across retail, food and beverage and events through upselling and promotions.

• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.

• Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.

• Act as the General Manager in their absence including every other weekend.

• Support the General Manager on developing the overall business strategy.

Benefits

• Opportunity to develop and evolve the role further.

• Ongoing mentoring and development to support with future advancement to General Manager in the wider business.

• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.

• 5% employee/7.5% employer pension

• 25 days annual leave plus bank holidays

• Life assurance 3x annual salary

• Health cash plan.

• Discounts on retail, leisure, going out and holidays

• Generous occupational maternity, paternity, adoption and sick pay.

• Working a 37-hour week mainly 9-5

The person

• Outstanding leadership skills; experienced in coaching, developing, inspiring, influencing, and driving performance of service and operational teams.

• Service and Operational Management experience within leisure, tourism, retail or hospitality industry possibly as a Deputy General Manager, Operations Manager, Guest Experience Manager, Service Manager, Customer Trading Manager or Store Manager.

• Experience in driving income by delivering a superior customer experience.

• Have your own transport or living local to Basingstoke.

• Able to work the odd evening for a big event and every other weekend.

• Ideally have an interest in arts, heritage, and culture and enriching the lives of whole communities.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.