Customer Experience Manager - Imaging UKI

GE Healthcare; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global medical technology company seeks an Imaging Customer Experience Manager to oversee the clinical education team across the UK and Ireland. This role focuses on delivering high-quality educational services, driving customer satisfaction, and supporting business growth through innovative educational offerings.

Benefits

Career opportunities

Comprehensive benefits package

Qualifications

• Proven experience in clinical education or imaging-related roles.
• Strong leadership and management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Manage the day-to-day operations of the UKI Imaging clinical education team.
• Develop and implement new educational offerings.
• Organize educational symposia aligned with modality marketing strategies.

Skills

Leadership

Customer Engagement

Communication

Stakeholder Engagement

Job description

Job Description Summary

The UKI Imaging Customer Experience Manager is responsible for leading and managing the clinical education team across the UK and Ireland. This role ensures the delivery of high-quality education services, supports business growth through innovative educational offerings, and enhances customer satisfaction throughout the imaging product lifecycle.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Key Responsibilities

• Team Leadership & Development

  • Manage the day-to-day operations of the UKI Imaging clinical education team.

  • Promote staff retention and uphold the professional standing of the team.

  • Collaborate with modality clinical and training leaders to ensure the team maintains the highest competency levels.

• Educational Strategy & Delivery

  • Develop and implement new educational offerings, combining in-person (e.g., classroom) and digital formats.

  • Oversee the lifecycle management of clinical education to maximize installed base (IB) retention.

  • Design and deliver presales education programs to support competitive IB capture and business growth.

• Cross-Functional Collaboration

  • Work with modality managers to enhance show site experiences and align training with product development.

  • Work with the marketing team to develop materials that support educational activities and support growth campaigns

  • Support product introductions and highlight unique selling points (USPs) through tailored customer training.

  • Partner with modality managers to identify and develop Key Opinion Leaders (KOLs) and Digital Opinion Leaders (DOLs).

• Customer Engagement & Events

  • Organize educational symposia aligned with modality marketing strategies.

  • Drive synergies across HCS education teams by sharing best practices and leveraging opportunities to improve customer satisfaction.

  • Collaborate with non-competitive third parties to expand the educational offering.

• Innovation & Outreach

  • Develop early adopter programs in partnership with universities and junior radiologists to foster innovation and future engagement.

Qualifications

• Proven experience in clinical education, customer experience, or imaging-related roles.

• Strong leadership and team management skills.

• Excellent communication and stakeholder engagement abilities.

• Experience in developing and delivering educational programs, both in-person and digitally.

• Familiarity with imaging modalities and healthcare systems in the UKI region.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#LI-MG1

Additional Job Description

Additional Information

Compensation Grade

SPB2

Relocation Assistance Provided: No