Customer Experience Manager - 12 Month FTC

JR United Kingdom; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading specialist in energy management is seeking a remote Customer Experience Manager for a 12-month FTC. You will drive customer growth and success, requiring strong project management skills and technical knowledge. Candidates should have experience in a SaaS environment and excellent interpersonal skills. Flexibility to visit the site in Cambridgeshire is available.

Qualifications

• Experience managing software deployment projects and/or software development.
• Ability to collaborate with engineering and data science teams.
• Significant experience in a customer-facing project management role.

Responsibilities

• Support continued customer growth and drive success with clients.
• Inspire customers and resolve their issues effectively.
• Use technical knowledge and commercial acumen to aid project delivery.

Skills

Managing software deployment projects

Collaboration with engineering and data science teams

Using JIRA, Confluence, Zendesk

Customer-facing project management

Experience in SaaS-based business

Excellent interpersonal skills

Attention to detail

Job description

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Customer Experience Manager - 12 Month FTC, United Kingdom

Client: Redline Group Ltd

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

04.08.2025

Expiry Date:

18.09.2025

Job Description:

Are you looking for a remote Customer Experience Manager - 12 Month FTC job?

If so, I have a remote-based Customer Experience Manager - 12 Month FTC role for a leading specialist in the design, manufacture, and support of energy management display and information systems.

The successful candidate will support continued customer growth and drive success with clients. They should possess strong technical knowledge, commercial acumen, project management skills, and the ability to inspire customers.

Skills and experience required include:

• Experience managing software deployment projects and/or software development.
• Ability to collaborate with engineering and data science teams, resolve customer issues, and experience using JIRA, Confluence, Zendesk, or similar customer support software.
• Significant experience in a customer-facing project management or delivery role.
• Experience working in a SaaS-based business and service sectors such as Financial, Utility, or Telco.
• Excellent interpersonal and communication skills.
• Attention to detail and thoroughness.
• Ability to quickly build credibility, trust, and rapport with colleagues and clients.

This position is remote-based with flexibility to visit the site in Cambridgeshire if desired.

To apply, send a cover letter and your CV to the provided contact or call Brett Longden at 01582 878841 / 07961158773.