Customer Experience Manager – 12 Month FTC

Redline Group Ltd; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading energy management company is seeking a Customer Experience Manager for a 12-month FTC. The role focuses on supporting customer growth and managing software deployment projects. The ideal candidate has experience in customer-facing roles, with strong technical knowledge and communication skills. This position is remote with flexibility to work onsite in Cambridgeshire.

Qualifications

• Strong technical knowledge and commercial acumen.
• Experience in customer-facing delivery roles.
• Ability to inspire customers through effective communication.

Responsibilities

• Support customer growth and drive success with clients.
• Collaborate with technical teams to resolve issues.
• Manage customer-facing projects in a SaaS environment.

Skills

Managing software deployment projects

Collaboration with engineering teams

Project management communication

Customer-facing project management

SaaS experience

Interpersonal skills

Attention to detail

Tools

JIRA

Confluence

Zendesk

Job description

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Customer Experience Manager – 12 Month FTC

Location: United Kingdom

Job Category: [Specify if available]

EU work permit required: Yes

Job Reference: BHL1314_1753459378

Job Views: 14

Posted: 25.07.2025

Expiry Date: 08.09.2025

Job Description:

Are you looking for a remote Customer Experience Manager – 12 Month FTC role? We are seeking a candidate for a leading company specializing in energy management display and information systems.

The successful candidate will support customer growth, drive success with clients, and possess strong technical knowledge, commercial acumen, project management skills, and the ability to inspire customers.

Skills and experience required:

• Experience managing software deployment projects and/or software development
• Ability to collaborate with engineering and data science teams, resolving customer issues, and experience with JIRA, Confluence, Zendesk, or similar
• Significant experience in customer-facing project management/delivery roles
• Experience working in SaaS and service sectors (Financial, Utility, Telco)
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Ability to build credibility and rapport with colleagues and clients

This is a remote position with flexibility to work onsite in Cambridgeshire.

To apply, send a cover letter and CV to [email protected] or contact Brett Longden at 01582 878841 / 07961158773.