Customer Experience Manager - 12 Month FTC

Redline Group Ltd; Peterborough; Remote; GBP 50,000 - 70,000; Part time

Job summary

A leading specialist in energy management is seeking a Customer Experience Manager for a remote position. The ideal candidate will support customer growth with a focus on project management and collaboration with engineering teams. Strong communication skills and SaaS experience are essential. This role offers flexibility to work on-site in Cambridgeshire.

Qualifications

• Experience managing software deployment projects and/or software development.
• Significant experience in a customer-facing project management role.
• Experience working in a SaaS-based business.

Responsibilities

• Support ongoing customer growth by driving success with clients.
• Resolve customer issues in collaboration with teams.
• Quickly build credibility and trust with colleagues.

Skills

Managing software deployment projects

Collaborating with engineering teams

Using JIRA

Excellent communication skills

Attention to detail

Building credibility with clients

Tools

Confluence

Zendesk

Job description

Customer Experience Manager - 12 Month FTC

Are you looking for a remote Customer Experience Manager - 12 Month FTC job?

If so, I have a remote-based Customer Experience Manager - 12 Month FTC role for a leading specialist in the design, manufacture, and support of energy management display and information systems.

The successful candidate will support ongoing customer growth by driving success with clients. The ideal candidate combines strong technical knowledge, commercial acumen, project management skills, and the ability to inspire customers.

Skills and experience required:

1. Experience managing software deployment projects and/or software development.
2. Ability to collaborate with engineering and data science teams, resolve customer issues, and experience using JIRA, Confluence, Zendesk, or similar support software.
3. Significant experience in a customer-facing project management or delivery role.
4. Experience working in a SaaS-based business and the service sector (Financial, Utility, Telco).
5. Excellent interpersonal and communication skills.
6. Attention to detail and thoroughness.
7. Ability to quickly build credibility, trust, and rapport with colleagues and clients.

This is a remote-based role with flexibility to work on-site in Cambridgeshire.

APPLY NOW! To apply for the Customer Experience Manager - 12 Month FTC position based in Cambridgeshire, send a cover letter and your CV to (url removed) or contact Brett Longden at (phone number removed).

Job Details

• Job Title: Customer Experience Manager - 12 Month FTC
• Company: Redline Group Ltd
• Location: Peterborough, Cambridgeshire
• Posted: Jul 25th, 2025
• Closes: Aug 25th, 2025
• Sector: Contract
• Type: Permanent
• Hours: Full Time

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