Customer Experience Manager - 12 Month FTC

Redline Group Ltd; Cambridgeshire and Peterborough; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading specialist in energy management systems is seeking a remote Customer Experience Manager for a 12 Month FTC. The ideal candidate will manage projects, support customer growth, and collaborate with engineering teams. Strong project management skills and experience in SaaS are essential. This position offers flexibility for onsite presence in Cambridgeshire.

Qualifications

• Experience in managing software related deployment projects.
• Ability to collaborate with engineering and data science teams.
• Significant experience in a customer facing project management role.

Responsibilities

• Support continued customer growth.
• Drive success with clients.
• Inspire customers with technical knowledge and commercial acumen.

Skills

Managing software related deployment projects

Collaboration with engineering and data science teams

Customer facing project management

Experience in SaaS based business

Excellent interpersonal and communication skills

Tools

JIRA

Confluence

Zendesk

Job description

Are you looking for a remote Customer Experience Manager - 12 Month FTC job?

If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems.

The remote based Customer Experience Manager - 12 Month FTC will support continued customer growth, they are seeking an individual to drive success with their clients.The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers.

The remote based Customer Experience Manager - 12 Month FTC will have skills/experience:

• Experience in managing software related deployment projects and/or Software development.
• Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software)
• Significant experience in a customer facing project management / delivery role
• Demonstrable experience of working in a SaaS based business and a service Sector (Financial, Utility, Telco) business
• Excellent interpersonal and communication skills
• Thorough and accurate, with good attention to detail
• Ability to quickly build credibility, trust and rapport with both your colleagues and clients

**This position is a remote based role, with flexibility of if you wanted to come to site in Cambridgeshire.**

APPLY NOW! For the Customer Experience Manager - 12 Month FTC based in Cambridgeshire by sending a covering letter with a copy of your CV to [e-mail] or by calling Brett Longden on 01582 878841/07961158773.