Customer Experience Manager

TN United Kingdom; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Leader to inspire and delight customers while managing a dynamic in-store team. In this well-balanced management role, you will focus on operational excellence, team development, and customer satisfaction. You will be responsible for assigning tasks, planning breaks, and fostering a welcoming environment. With a commitment to technology and innovation, this role offers significant opportunities for personal and professional growth. Join a company that values your development and provides a comprehensive induction and tailored training plans to help you succeed.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Free food and drinks for colleagues

Generous holiday entitlement

Pension scheme with employer match

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience managing or supervising in a fast-paced environment.
• Motivated to develop and dedicated to customer service.

Responsibilities

• Delight and inspire customers from the car park to the checkout.
• Manage a medium to large in-store team and ensure smooth operations.

Skills

People Development

Customer Service

Team Management

Operational Management

Education

Experience in Fast-Paced Environment

Tools

Digital Tools for Stock Management

Job description

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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.

This is a well-balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.

What you’ll be doing

Our purpose is driven by our passion for food: together we serve and help every customer.

As a Customer Experience Leader, your job is to delight and inspire customers from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials, or filling up with petrol, you’ll ensure they enjoy the very best experience. Reporting to our Lead Customer Experience Manager, your focus is on operational in-store management, ensuring your area runs smoothly, day in, day out.

There’s an emphasis on managing a medium to large in-store team – assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming environment where everyone feels safe to challenge the status quo.

What success looks like

There’s much to achieve. Here’s how you’ll know you’re developing:

• You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
• You’ll collaborate closely with another Customer Experience Manager, sharing ideas, identifying improvements, and ensuring a smooth handover between shifts.
• You’re confident providing honest, early feedback to your team.
• You’ve learned to help your team empathize with customers, taking pride in delivering better service.
• You’re making decisions more quickly and are comfortable not knowing all the answers.

About you

We’re open-minded about your career path. You’re likely already managing or supervising in a fast-paced environment and confident handling daily challenges – your team depends on you!

You’ll need to share Sainsbury’s passion for technology. We’re ahead of the curve, using digital tools for stock management, rotas, and more.

Most importantly, you’re motivated to develop, dedicated to bringing out the best in others, and passionate about customer service. That’s what our stores are all about.

Where next?

The Sainsbury’s in-store management structure is designed to support your progression. You’ll receive a comprehensive induction, a tailored training plan, and ongoing coaching to help you perform and develop.

With experience, you could move into a Lead Manager role in Food, In-store Customer Experience, Clothing, or General Merchandise. Looking further ahead, this is excellent preparation for Store Management or leadership roles across the Sainsbury’s family, including Habitat, Tu, Argos, Sainsbury’s Bank, and Nectar 360. We’re committed to helping you reach your potential.

Added benefits

Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays and at Argos on paydays.
• Free food and drinks for colleagues in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with a 4-7% employer match.
• Sainsbury’s share scheme for discounted investments.
• Wellbeing support, including counseling and legal/financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and cycling gear, with tax and NI savings.
• Special offers on gym memberships, holidays, retail vouchers, and more.

Click ‘apply’ to start your Sainsbury’s journey.