Customer Experience Manager

TN United Kingdom; Ware; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a Site Manager to oversee site operatives and ensure compliance with safety and quality standards. The role involves effective communication with clients and stakeholders, along with driving growth and continuous improvement initiatives. Candidates should have an engineering background and strong project management skills, along with a commitment to high standards and proactive planning.

Benefits

Virtual GP service

Financial wellbeing assistance

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Life cover

Enhanced pension contributions

Share schemes

Employee recognition programs

Extensive training and development opportunities

Qualifications

• Engineering background with relevant certifications required.
• Strong project drive and problem-solving abilities needed.
• Proactive planning skills essential for success.

Responsibilities

• Manage all site-based operatives and oversee their work.
• Ensure compliance with codes of practice and quality standards.
• Coordinate daily with the local GSK client.

Skills

Project management

Problem-solving

Time management

Proactive planning

Education

Engineering background with relevant certifications

Job description

Social network you want to login/join with:

Responsibilities

1. Manage all site-based operatives, overseeing all aspects of their work, including safety inductions, toolbox talks, quality control, adherence to method statements and risk assessments, order fulfillment, cleanliness, use of plant and tools, waste reduction, upkeep of plant and facilities, and use of personal protective equipment.
2. Ensure all work complies with current codes of practice and meets high standards of quality.
3. Verify that all materials used, including those by subcontractors, comply with technical and quality specifications.
4. Communicate effectively with clients, their representatives, project architects, engineers, local authorities, and all project stakeholders.
5. Coordinate daily with the local GSK client regarding performance and risk management.
6. Maintain accurate records related to site attendance, inductions, toolbox talks, accidents, deliveries, safety inspections, plant registers, scaffold reports, and staff administration.
7. Understand and manage P&L reporting and management.
8. Drive growth within existing services and explore new opportunities.
9. Lead continuous improvement initiatives to enhance service levels and control costs.

Candidate Requirements

1. Professional representation of Mitie with integrity and honesty.
2. Engineering background with relevant certifications.
3. Proactive planning skills, regularly reviewing plans and schedules.
4. Strong project drive, high standards, problem-solving abilities.
5. Organized, good at time management and prioritization.
6. Reliable, punctual, and responsible.

Employee Benefits

Our market-leading benefits include a virtual GP service, financial wellbeing assistance through Salary Finance, flexible lifestyle benefits via Choices platform, high street discounts, cycle-to-work scheme, life cover, enhanced pension contributions, share schemes, and employee recognition programs like Mitie Stars. We also provide extensive training and development opportunities.

We are committed to inclusive recruitment. If you have a disability or long-term condition requiring adjustments during the recruitment process, please contact Sophie Willson at [email address].