Customer Experience Manager

Glassbox Ltd; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Glassbox Ltd is seeking a dynamic Customer Experience Manager to support clients in leveraging digital customer experience insights. In this role, you will deliver coaching and analysis using advanced analytics tools, addressing key business questions and enhancing client engagement across various industries.

Qualifications

• 3-5 years of experience in customer experience or digital analytics.
• Advanced experience with digital analytics tools is preferred.
• Knowledge of UX and web/app design principles is beneficial.

Responsibilities

• Engage champions to grow business engagement with the platform.
• Deliver coaching and training on using Glassbox.
• Identify customer experience issues from digital properties.

Skills

Analytical Skills

Communication

Presentation

Influencing

Education

Bachelor’s degree in Computer Science, Engineering, or Business/Marketing

Tools

Google Analytics

Adobe Analytics

Job description

United Kingdom - Commercial - Full-time - Intermediate

Glassbox is seeking a dynamic and results-oriented leader to fill the newly created role of Customer Experience Manager.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What you will do ?

Glassbox is seeking a customer experience professional to support our clients in obtaining value from our platform. In this role, you will engage champions to grow engagement across the business and instrument the console to meet client needs. You will deliver coaching and training on using Glassbox to analyse and answer business problems and review highly detailed qualitative and quantitative data generated by the platform. The position's primary focus is to deliver high-value business insights by identifying customer experience issues from our clients' digital properties.

What you will need ?

● 3-5 years of related experience, ideally in customer experience analytics and/or digital analytics areas with a view across industries from financial services, travel, and hospitality, to retail
● Advanced experience with digital analytics tools such as Google Analytics or Adobe Analytics strongly preferred

● Bachelor’s degree in a technical field such as Computer Science or Engineering or Business/Marketing with a heavy emphasis on the application of business/marketing analytics
● Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills

● Experience using data and metrics to test hypotheses, confirm assumptions, generate insights/recommendations, and measure success
● Knowledge of UX and web/app design principles would be beneficial.

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