Customer Experience Manager

Zendbox | eCommerce Fulfilment Specialist; Paddock Wood; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading eCommerce fulfilment specialist is seeking a Customer Experience Manager to enhance client relationships and drive revenue growth. The role involves onboarding clients and ensuring exceptional service in a dynamic environment. Join a rapidly expanding company offering competitive salary and career development opportunities.

Benefits

Career development opportunities and ongoing training

On-site parking

Supportive and collaborative work culture

Paid Birthday leave

Free food and drinks

Qualifications

• 1-2 years of experience in Customer Success or Account Management.
• A self-starter with exceptional communication and relationship-building skills.
• Knowledge of logistics, fulfilment, or supply chain industries is a plus.

Responsibilities

• Fully own client relationships and forge authentic partnerships.
• Oversee the onboarding process and ensure a seamless launch experience.
• Spot upselling and cross-selling opportunities to drive revenue growth.

Skills

Communication

Relationship-Building

Problem-Solving

Job description

At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.

Why Join Us?

Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!

Here's what you can look forward to:

• Fully own client relationships - forge authentic partnerships with innovative brands in the health and wellness sector
• Oversee the onboarding process and ensure a seamless, impactful launch experience
• Spot and act on upselling and cross-selling opportunities to drive revenue growth
• Work collaboratively across teams to help our customers succeed and expand their accounts
• Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated
  
  

Requirements

• 1-2 years of experience in Customer Success or Account Management
• A self-starter with exceptional communication and relationship-building skills
• Ambitious, growth-driven, and motivated to make your mark
• A customer advocate who's solutions-focused and proactive in overcoming challenges
• Experience leading onboarding and implementation
• Knowledge of logistics, fulfilment, or supply chain industries is a plus
  
  

Benefits

• Competitive salary between £35,000 - £40,000 per annum
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks