Customer Experience Manager

zendbox; Paddock Wood; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading fulfilment company in Paddock Wood is seeking a Customer Experience Manager to enhance client relationships and drive account growth. This role involves onboarding new clients and identifying upselling opportunities. The ideal candidate will have 1-2 years of experience in Customer Success or Account Management, with exceptional communication skills and a proactive approach. A competitive salary of £35,000 - £40,000 per annum is offered, along with attractive benefits including career development and a supportive work culture.

Benefits

Competitive salary

Career development opportunities

On-site parking

Paid Birthday leave

Free food and drinks

Qualifications

• 1-2 years of experience in Customer Success or Account Management.
• A self-starter with exceptional communication and relationship-building skills.
• Ambitious and motivated to make an impact.

Responsibilities

• Fully own client relationships and forge authentic partnerships.
• Oversee the onboarding process for new clients.
• Identify and act on upselling and cross-selling opportunities.

Skills

Customer Success

Account Management

Communication

Relationship Building

Problem Solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.

Why Join Us?

Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!

Here's what you can look forward to:

• Fully own client relationships - forge authentic partnerships with innovative brands in the health and wellness sector.
• Oversee the onboarding process and ensure a seamless, impactful launch experience.
• Spot and act on upselling and cross-selling opportunities to drive revenue growth.
• Work collaboratively across teams to help our customers succeed and expand their accounts.
• Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated.

Requirements

• 1-2 years of experience in Customer Success or Account Management
• A self-starter with exceptional communication and relationship-building skills
• Ambitious, growth-driven, and motivated to make your mark
• A customer advocate who's solutions-focused and proactive in overcoming challenges
• Experience leading onboarding and implementation
• Knowledge of logistics, fulfilment, or supply chain industries is a plus

Benefits

• Competitive salary between £35,000 - £40,000 per annum
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks