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Customer Experience Manager
RSD Recruitment Ltd
Lymington
On-site
GBP 32,000 - 42,000
Full time
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Job summary
An established industry player in the Travel and Hospitality sector is seeking a dynamic Customer Relationship/Experience Manager. This role involves designing and delivering a comprehensive customer experience strategy, championing the CRM system, and resolving customer queries effectively. With a focus on enhancing guest experiences and reducing complaints, this position offers an exciting opportunity for growth and development. The company provides a supportive environment with a Monday to Friday working pattern and various benefits, making it an ideal place for individuals passionate about customer service and experience management.
Benefits
Qualifications
- Proven experience in a customer relationship or experience management role.
- Strong passion for enhancing guest experiences and resolving issues.
Responsibilities
- Design and implement the customer experience strategy for the company.
- Reduce customer complaints and oversee resolution of queries.
Skills
Job description
Our client is looking for an experienced Customer Relationship/ Experience Manager to join their team within the Travel and Hospitality sector.
You Will Get:
- Monday to Friday working pattern
- Discounted holidays and discounts across F&B
- Further development and progression
About You:
- Experience with CRM systems
- Passionate about Guest Experience, and experience resolving customer queries
- Experience in a similar role
The Job:
- Design and deliver the company’s customer experience strategy
- Reduce customer complaints
- Champion the CRM system
- Oversee and resolve customer queries
Apply now for this Customer Experience Manager opportunity and we will be in touch with all suitable applications.
Job Types: Full-time, Permanent
Salary: £32,000.00-£42,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: LM CXM
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