Customer Experience Manager

Sainsbury's; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Experience Manager to oversee daily operations and lead a team. The role focuses on enhancing customer service and team development, with opportunities for career progression within the organization. The ideal candidate will have supervisory experience in a fast-paced environment and a passion for customer service.

Benefits

Discounts at Sainsbury’s, Argos, Tu, and Habitat

Free food and drinks in stores

Generous holiday

Pension

Share scheme

Wellbeing support

Colleague networks

Qualifications

• Experience managing or supervising in a fast-paced retail environment.

Responsibilities

• Support the Lead Customer Experience Manager in improving customer outcomes.
• Manage and motivate your team, assign tasks, and handle performance issues.
• Be a visible leader on the shop floor, fostering a welcoming environment.

Skills

Customer Service

Team Development

Supervisory Experience

Technology Comfort

Job description

Join to apply for the Customer Experience Manager role at Sainsbury's.

1 week ago Be among the first 25 applicants.

This is a well-balanced management role with clear accountability, ideal for those with supervisory experience or looking to step up. Focused on operational in-store management, you'll lead a medium to large team, ensuring smooth daily operations, staff development, and excellent customer service.

Responsibilities:

• Support the Lead Customer Experience Manager in delivering improved customer and retail outcomes.
• Manage and motivate your team, assign tasks, plan rotas, and handle performance issues.
• Be a visible leader on the shop floor, fostering a welcoming environment and encouraging feedback and challenge.

Ideal Candidate:

• Experience managing or supervising in a fast-paced retail environment.
• Passion for customer service and team development.
• Comfortable with technology and digital tools used in retail operations.

Career Progression:

Opportunities to advance into Lead Manager roles across various departments or towards Store Management and leadership positions within the Sainsbury's family.

Benefits include:

• Discounts at Sainsbury’s, Argos, Tu, and Habitat.
• Free food and drinks in stores.
• Generous holiday, pension, share scheme, wellbeing support, and colleague networks.

Click ‘apply’ to start your Sainsbury’s journey.