Customer Experience Manager

An exciting opportunity has arisen for a Customer Experience Associate to join a leading consultancy in the real estate sector. This pivotal role will involve delivering innovative customer experience strategies and services for a diverse UK-wide portfolio, including commercial offices, mixed-use assets, shopping centres, business parks, and residential properties.

What You’ll Be Doing:

1. Crafting customer experience strategies by identifying key business priorities and delivering expert consultancy.
2. Managing end-to-end customer experience projects, from customer journey mapping and voice of the customer programs to community activation.
3. Creating impactful surveys, reports, and dashboards using platforms such as Qualtrics, Tableau, and UXpressia.
4. Building and nurturing relationships with clients and stakeholders, ensuring a tailored and seamless customer experience approach.
5. Supporting business development efforts by participating in pitches and contributing to the growth of customer experience services.
6. Mentoring and managing a Customer Experience Manager, offering guidance and support in their professional development.

Why Consider This Role?

1. Join a leading consultancy at the forefront of customer experience and marketing innovation within the real estate sector.
2. A collaborative, forward-thinking environment, where you’ll work alongside industry experts to shape and refine customer experience strategies.
3. Professional development opportunities to grow your expertise in customer experience strategy, data analysis, and client management.
4. Networking opportunities through industry events, conferences, and direct engagement with key clients across the sector.
5. Travel opportunities to visit properties and interact with clients in different locations.

To Be Successful, You Will Need:

1. A passion for customer experience with a proven track record in similar roles.
2. Experience in or a strong understanding of the real estate sector and its operational nuances.
3. Exceptional communication and presentation skills, with the ability to lead workshops and manage client engagements.
4. Proficiency in customer experience research tools, such as customer journey mapping and voice of the customer programs.
5. Tech-savvy with strong Microsoft Excel skills, including PivotTables, VLOOKUP, and SUMIFS.
6. The ability to work independently while contributing to team objectives and business growth.

Package & How to Apply:

Location: London
Salary: Up to £65,000 + competitive benefits package
Hours: Full-time, Monday – Friday (some weekend work may be required with time off in lieu)
Flexibility: Hybrid working model – 3 days in the office, 2 days working from home.

If you’re ready to take the next step in your customer experience strategy career within the real estate sector, apply here or send your CV to [emailprotected] to learn more!