Customer Experience Manager

Ligentia; Hounslow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Experience Manager to enhance commercial success across customer accounts. This role focuses on customer retention, driving growth, and ensuring alignment with business goals. The ideal candidate will have strong problem-solving skills and a customer-centric approach, working collaboratively with various teams to exceed customer expectations. Join a dynamic environment that values innovation and operational excellence.

Qualifications

• Proven work experience as a Customer Experience Manager or similar role.
• Ability to manage multiple customers and projects efficiently.
• Strong risk management and contingency planning skills.

Responsibilities

• Oversee a portfolio of customer accounts, driving retention and growth.
• Develop new business within existing accounts, identifying improvement areas.
• Ensure timely delivery of solutions and meet KPIs.

Skills

Communication

Problem Solving

Analytical Skills

Customer Relationship Management

Financial Acumen

Tools

Supply Chain Management

Logistics

Job description

Customer Experience Manager

Direct message the job poster from Ligentia

We're looking for a Customer Experience Manager to join us.

This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.

This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.

Your Role:

• Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
• Business Development: Develop new business within existing accounts, identifying improvement areas.
• Customer Relationship Management: Serve as the communication link between customers and internal teams.
• Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
• Strategic Planning: Contribute to customer growth strategies and analysis.
• Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.

What You'll Need:

• Proven work experience as a Customer Experience Manager or in a similar account management role.
• Demonstrated ability to communicate, present, and influence key stakeholders.
• Experience in delivering customer-focused solutions based on customer needs.
• Proven ability to manage multiple customers and projects efficiently.
• Financial acumen and budget management expertise.
• Strong problem-solving and analytical skills.
• Proven ability to improve operational efficiency.
• Keen understanding of market trends and customer expectations.
• Strong risk management and contingency planning skills.
• Ability to adapt to a fast-paced, dynamic environment.
• Proficiency in supply chain management and logistics.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain, Customer Service, and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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