Customer Experience Manager

Oscar; Greater Manchester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company specializing in customer service is seeking a Customer Service Advisor in Greater Manchester. The role focuses on providing excellent support to customers over multiple communication channels. Successful candidates will join a dynamic team and enjoy benefits such as career progression and work-life balance.

Benefits

Minimum of 23 days holiday allowance

Access to Perkbox with discounts

Free healthy breakfast in on-site café

Discounted gym and fitness deals

Professional training opportunities

Free cashback healthcare plan

Qualifications

• Previous experience in customer service roles is essential.
• Ability to manage workload in a fast-paced environment.
• Strong attention to detail required.

Responsibilities

• Handle incoming customer queries via phone, email, and chat.
• Resolve complaints in a timely and professional manner.
• Maintain accurate records of interactions using CRM systems.

Skills

Excellent verbal and written communication

Empathy and active listening

Problem-solving

Conflict resolution

Team collaboration

Ability to work under pressure

Customer-first attitude

Job description

• Customer Experience Manager jobs in Bolton

We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.

We’re looking for Customer Service Advisor to join our Customer Service team to support our customer’s ongoing journey with MoneyPlus. We need specialists to interact directly with all existing customers via telephone, email, customer portal and post, providing ongoing quality customer service for the duration of their time as a MoneyPlus customer.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
• Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes and an on site free to access Wellbeing Counsellor to support mindset and mental health counselling.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture

What do we need you to do?

• Handle incoming customer queries via phone, email, and chat.
• Resolve complaints in a timely and professional manner.
• Maintain accurate records of interactions using CRM systems.
• Escalate complex issues to relevant departments.
• Promote products or services where appropriate.
• Provide feedback to improve customer experience.
• Meet service-level KPIs (e.g., call handling time, resolution time, First time resolution).
• Maintain compliance with data and financial regulations.

What skills and experience do we need you to have?

• Excellent verbal and written communication.
• Empathy and active listening.
• Problem-solving and conflict resolution.
• Ability to work under pressure.
• Team collaboration.
• Positive, customer-first attitude.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Customer Service Advisor

Merseyside, North West Certain Advantage

Posted 9 days ago

Job Description

Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.

Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications , handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience , who thrives in a fast-paced environment and enjoys being part of a supportive team.

Key Responsibilities:

• Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
• Provide accurate information, resolve queries, and ensure customer satisfaction
• Record and update customer details and interactions using internal systems - CRM
• Identify and pass potential sales opportunities or leads to the sales team
• Maintain high service standards and meet daily service level targets
• Work collaboratively with team members to support business objectives
• Deliver a positive customer experience at every touchpoint
• Ensure progress chasing and CRM Management

Requirements:

• Previous experience in a customer service, telephone-based or call centre roles are essential
• Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
• Solutions focusedand customer centric
• The customer at the heart of all interactions
• Team player who can pivot and support the team when needed.
• Excellent communication skills, both verbal and written
• Confident using IT systems and managing customer databases
• Strong attention to detail and organisational skills
• Ability to manage workload effectively in a busy, fast-paced environment
• Proactive, reliable, and has to ability to go from reactive to proactive

What’s in it for you?

• Competitive salary with a team performance-related bonus
• Full-time, stable position with growing business that can offer progression
• Office-based role with a friendly, professional team
• Opportunity to gain further experience and develop your customer service skills

Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Customer Service Representative

Blackburn, North West Tensar, a division of CMC

Posted 9 days ago

Job Description

We have an exciting opportunity for two Customer Service Representatives to join our Commercial Operations team on a Permanent and 6 Month Fixed Term basis.

If you’re passionate about customer service and have a strong background in sales order administration, this role is perfect for you. If you thrive in a fast-paced environment and are eager to make a meaningful impact, we would love to hear from you!

Key Responsibilities:

In this role, you will support Commercial Operations by ensuring that all sales order administration activities are coordinated correctly and in a timely manner, from initial enquiry through to delivery of products. This includes logistics and liaison with internal departments, external customers and suppliers.

• Relationship Building: Develop and maintain open, honest and mutually supportive relationships with colleagues and external contacts.
• Logistics Coordination: Efficiently complete logistics and supply chain activities, ensuring accurate invoicing, timely despatch, and successful on-time delivery of all orders.
• Customer Satisfaction: Achieve positive customer satisfaction metrics by adapting your approach as needed and when directed by the Customer Service Team Leader.
• Issue Resolution: Identify and resolve potential issues proactively, preventing customer dissatisfaction and protecting the company's reputation.
• Voice of the Customer: Act as the voice of the customer, leveraging feedback to influence improvements across the business.
• Workload Management: Review and manage your workload, ensuring tasks are completed on time while considering customer experience and internal stakeholder impact.
• Resource Prioritisation: Make full and proper use of all relevant systems and reports to prioritise available resources.
• Training and Development: Seek out training and coaching opportunities with the Customer Service Team Leader to support a positive customer experience.
• Team Representation: Proudly represent Tensar, presenting yourself and your team positively to internal and external customers.

Experience and Qualifications:

• Good GCSE standard education, particularly in English and Maths.
• Proficient in clear and effective communication across written, face-to-face, telephone and email interactions.
• Good problem-solving skills, for example in anticipating and handling challenges and questions from both internal and external customers.
• Team player with a background in customer services or sales support, built over at least 2 years.
• Ability to work under pressure and prioritise to meet deadlines.
• Self-motivated and approachable with commercial awareness.
• Ability to work cross-functionally across competing departments with diverse needs and challenges.
• Good IT skills with practical experience of Microsoft Office and other data management systems. SAP experience is desirable but not essential.

If you’re passionate about delivering exceptional customer service and fostering positive relationships, we would love to hear from you!

Why Join Us?

Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. We are committed to creating a positive and inclusive work environment where every success is recognised and celebrated.

Additional Benefits:

• 33 Days Annual Leave inclusive of public holidays (pro-rated for part-time roles)
• Pension contributions matched up to 6%
• Professional subscription contribution
• Discretionary company bonus scheme
• Employee Assistance Program and discount scheme available
• Other benefits also available

Employment Type: Role 1: Full Time, Permanent | Role 2: Full Time, 6 Month Fixed Term

Germany's top job market for positions and vacancies in cities throughout the country. Apply now for jobs in Germany! Find a variety of careers and professions today. Popular employers. Competitive salary. Best job platforms 2024. Get job offers by e-mail. All Germany-based jobs . Great benefits.

Customer Service Manager

Posted 10 days ago

Job Description

Customer Service Manager

Healthcare / Medical Devices

• Lead a high-performing customer service team
• Contribute to the Senior Leadership team
• Shape customer experience strategy and service delivery

Brief Overview of the Role - Customer Service Manager

This is a key leadership role responsible for managing a team of eight and overseeing all internal and external communication across global markets. The Customer Service Manager will ensure exceptional service standards, handle escalations, and continuously improve processes that support customers and internal teams alike.

Key Responsibilities:

• Lead, coach, and develop a customer service team to achieve performance goals
• Oversee day-to-day customer service operations across multiple communication channels
• Manage escalated queries and ensure timely, effective resolution
• Monitor and report on service KPIs, identifying trends and areas for improvement
• Collaborate with cross-functional departments to streamline customer touchpoints
• Contribute to and lead initiatives for improving the customer experience
• Conduct one-to-one sessions, development reviews

About the Company Looking for a Customer Service Manager :

A well-established, globally operating organisation in the healthcare and medical device industry. Known for innovation, quality, and a people-focused culture, they offer an opportunity to influence customer outcomes while working in a supportive, collaborative environment

Job Requirements for Customer Service Manager :

We're looking for an experienced customer service leader with strong interpersonal skills and a passion for process improvement.

• Demonstrated experience managing or leading a customer service team
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution capabilities
• Experience working in fast-paced, customer-centric environments
• Competency with CRM platforms and digital communication tools
• Comfortable analysing data and reporting on performance metrics
• Happy to commute to office in Bolton

The Benefits for Customer Service Manager :

• £40 to £50,000 (commensurate with experience)
• Company pension scheme
• Office based - Bolton

Customer Service Administrator

Posted 19 days ago

Job Description

Permanent

Job summary:

This role will be focused on providing high-quality service to our clients and students who primarily study at the Northwest centres. This is a busy role and will involve flexibility and the ability to prioritise tasks to deliver operational support for staff within the Northwest centres and wider community.

Key focus of role:

You will work closely with colleagues to ensure that core operational processes are completed for the Centre. you must enjoy working in a fast-paced environment and be a great communicator – verbally, on the phone and through online chat channels. The post holder’s role will be to ensure effective and professional liaison and communication with tutors, skills coaches, administrative and external customers, to facilitate the smooth running of day-to-day activities, through the delivery of established processes.

This role reports into the Head of Operations & Customer Services (Northwest).

Key Responsibilities:

Student Services

• Serve as the main contact for student enquiries, offering guidance on course administration.
• Maintain accurate student records, including bookings, exam results, payments, and materials.
• Provide proactive support such as exam reminders and tutor coordination.

Client Services

• Act as the first point of contact for employer enquiries and provide administrative support.
• Coordinate with regional centres to support national clients.
• Maintain records for sponsored students and assist with reporting and study pathway updates.
• Support Account Managers with data collection, invoicing, and feedback handling.

Business Support

• Assist in planning and marketing to support growth.
• Produce reports and gather feedback from students and clients.
• Maintain marketing materials like brochures, website content, and email templates.
• Support course setup in CRM, room bookings, and material preparation.
• Help with enrolment, student queries, and access issues.
• Maintain shared spaces and assist with course delivery logistics.

General Administration

• Manage emails, calls, appointments, and follow-ups.
• Maintain admin systems and order course materials.
• Support exam delivery and invigilation.
• Provide lone working cover and assist with other tasks as needed.

Requirements

• Experience of administrative/customer service within an office environment.
• Effective communicator with excellent interpersonal skills.
• Confident and professional in dealing with clients and colleagues.
• Strong organisational, problem solving and time management skills.
• Experience of invigilating computer-based exams.
• Experience of apprenticeship standards and programmes.
• Experience of the accountancy and finance sector.
• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• 3 FI Days per year
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Private Medical Insurance
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.

First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here .

We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.

Customer Service Agent

SK1 Stockport, North West Top Level Promotions

Posted 22 days ago

Job Description

Permanent

Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: 21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications:

Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.

Skills:

Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.

What We Offer:

Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.

Customer Service Advisor

Posted 23 days ago

Job Description

Customer Service Advisor based in Rochdale
Offering £12.21 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week

The Role

• Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
• Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
• Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
• Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
• Transforming general enquiries into appointments through quality conversation
• Entering referral information on the in-house patient administration system
• Communicating relevant information to internal and external customers via email in a professional manner
• Locating information from various relevant sources to be able to progress patient data
• Maintaining appropriate records and keeping data up to date and relevant
• Adhering to data protection act guidelines and IGSOC standards

The Person

• Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!
• Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
• Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
• Drive and determination - the want and will to do the best for our customer and in turn for yourself!
• Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
• IT literate and confident working across different platforms and software

The Hours: Full time, 37.5 hours per week

• Monday to Friday; working shifts between 8am-8pm
• Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.
• Overtime Available!

The Benefits and Perks

• £12.21 per hour, paid weekly - every Friday!
• Free, onsite parking
• On-site Subsided Canteen & Cafe
• Free tea and coffee available
• Office incentives and engagement events
• Following your progression into a permanent position you will have access to a wide range of benefits and discounts

The Location: Rochdale, OL11

If this role is of interest, please click APPLY NOW!

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service Representative

Posted 25 days ago

Job Description

Permanent

Blue Arrow are currently recruiting for multiple Customer Service Representatives to work for an established, growing business in the Poulton area.


Salary: £26,000 to £28,000 a year



Working hours:

-Aligned with the US market (includes late shift)or the UK market

-8 Hour shift

Job Summary:

We are looking for enthusiastic and dynamic candidates to join their growing teams both in the US market and the UK/Ireland market. The successful candidates will be the company's first point of contact. Must have clear communication skills, verbal and written. Must be confident, positive, be able to actively listen and have patience. Be able to problem solve and deal with customer complaints.


Responsibilities:

-Clear communication skills, written and verbal.

-Ability to multitask.

-Able to manage incoming and outgoing calls.

-Identify and assess customers' needs.

-Provide accurate, valid and complete information by using the bespoke database.

-Keep accurate and up-to-date records of all customer interactions.



Qualifications:

-Customer service Experience is desirable but not essential as the successful candidates will be fully trained and supported should they provide the right attitude.



Benefits:

-Free on-site parking

-Company Pension

-Standard Holidays

-Brilliant training and support


If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch with the team via 01253 751511 we will be more than happy to help further!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Posted 246 days ago

Job Description

Permanent

Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button!

Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button!

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers with product selection, pricing, and availability information
• Process orders, returns, and exchanges in an efficient and professional manner
• Collaborate with internal teams to resolve customer issues and complaints
• Maintain up-to-date knowledge of company products, policies, and procedures
• Identify opportunities to enhance the customer experience and provide feedback to management

Requirements

• Proven experience in a customer service role, preferably in the building materials industry
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficient in using customer service software and tools
• Ability to multitask and prioritize workload effectively
• High attention to detail and accuracy in all aspects of work

Benefits

25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.

Customer Service Assistant, Baguley

Baguley, North West Wickes

Posted today

Job Description

Job Title: Customer Service AssistantSalary: £12.21 per hour Job Type: Part Time

The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues\' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #99472

\"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note,this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form\"

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