Customer Experience Manager

JR United Kingdom; England; Hybrid; GBP 35,000 - 45,000; Part time

Job summary

An established industry player is seeking a passionate Customer Experience Manager to enhance their customer journey. This exciting role offers the opportunity to work remotely with occasional office visits, allowing you to shape the customer experience strategy within a supportive and collaborative marketing team. You will play a pivotal role in the customer experience program, implementing best practices and engaging with stakeholders to ensure optimal service delivery. If you're eager to make a significant impact and drive customer satisfaction, this position is perfect for you.

Qualifications

• 2+ years of experience in customer experience roles.
• Strong communication and analytical skills are essential.

Responsibilities

• Develop a cross-functional Customer Experience team and promote CX agenda.
• Identify customer needs and improve the customer experience journey.

Skills

Customer Experience Development

Communication

Stakeholder Engagement

Analytical Skills

Project Management

Education

Bachelor's Degree in Business or related field

Tools

Customer Experience Tools

Job description

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Customer Experience Manager, Herefordshire

Client:

Proximity Recruitment

Location:

Herefordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Proximity Recruitment are searching for a talented Customer Experience Manager (up to £45,000 pro-rata to 26-30 hours a week) to join a globally recognised B2B business in Herefordshire.

The role is remote with occasional office visits, once a month. The successful candidate will join a friendly, supportive & customer-focused marketing team and play a large role in the group customer experience programme.

Responsibilities include:

• Continual development of a cross-functional Customer Experience team through communication, support & ownership of results supporting the delivery of an optimal Customer Experience.
• Consistently promote the CX agenda within the business & to wider Division and Group stakeholders.
• Identifying customer needs & working with internal teams to translate into experiences and enablers to provide an improved customer experience.
• Implementing measurement structures, metrics and re-validation processes.
• Engage with external consultants and agencies to constantly invigorate and promote the CX agenda.
• Continually look for ways to improve our customer experience journey, whether it be digitally, traditionally or other means.
• Supporting teams on work to map stakeholders & improving engagement with them.
• Select and maintain best-practice customer experience tools and platforms.
• Measure and own the voice of customer programme (incl. NPS and touchpoint surveys), surfacing customer pain points & celebrating positive feedback, getting a deep understanding of needs and motivations across the end-to-end customer journey.
• Work closely with marketing managers to align marketing activity with customer journey and NPS insights.

With a strong last 2 years of customer experience development, this opportunity represents a chance to take this to the next level with an engaged SLT and a template on which to put your own stamp. Please don’t hesitate to apply for more details.