Customer Experience Manager

Cactus Search; Datchet; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work in Datchet

Job summary

Cactus Search is seeking a customer-focused CX professional to turn customer insight into practical improvements in a hybrid role based in Datchet. You will leverage VoC programmes to turn feedback into measurable actions that enhance the customer experience.

In this hands-on position, you will combine data, customer insight and service design to deliver practical, data-driven improvements for our clients. The role offers hybrid work in Datchet and a focus on real-world impact.

Qualifications

• Experience with VoC programmes beneficial.
• Ability to analyse customer feedback and derive insights.
• Proven track record turning insights into actionable improvements.

Responsibilities

• Manage and develop Voice of the Customer (VoC) programmes using Qualtrics.
• Design, launch and analyse customer surveys.
• Produce customer insight reports and identify trends, pain points and improvement opportunities.
• Create and maintain end-to-end customer journey maps.
• Facilitate customer journey workshops with key stakeholders.
• Support continuous improvement initiatives using customer insight and operational data.

Job description

We're looking for a customer-focused CX professional to turn customer insight into meaningful improvements. You'll manage Voice of the Customer (VoC) activities, analyse customer feedback, map customer journeys and work with stakeholders to identify opportunities to improve the customer experience.

This is a hands-on role suited to someone who enjoys combining data, customer insight and service design to deliver practical, measurable improvements.

£50,000, Hybrid in Datchet

Key Responsibilities

• Manage and develop Voice of the Customer (VoC) programmes using Qualtrics.
• Design, launch and analyse customer surveys.
• Produce customer insight reports and identify trends, pain points and improvement opportunities.
• Create and maintain end-to-end customer journey maps.
• Facilitate customer journey workshops with key stakeholders.
• Support continuous improvement initiatives using customer insight and operational data.