Customer Experience Manager

Bright Purple; City of Edinburgh; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading space technology company in Scotland is seeking an experienced Customer Experience Manager to foster client relationships and ensure smooth software integration. The role requires solid account management experience and understanding of satellite operations. The company offers a salary up to £55,000 along with great benefits including flexible working and professional development opportunities.

Benefits

Salary up to £55,000

Flexible working

36 days annual leave

6% employer pension contribution

Health Cash Plan

Life Assurance

Enhanced family leave

Opportunities for professional development

International travel opportunities

Qualifications

• Solid customer account management experience.
• Understanding of satellite operations, mission planning, or ground segment software.
• Thrives on multitasking and delivering results.

Responsibilities

• Build relationships with customers worldwide.
• Guide customers through software integration.
• Act as a liaison between technical teams and clients.
• Identify upsell and renewal opportunities.
• Lead a technical support function.

Skills

Customer account management

Communication with technical and non-technical people

Spotting growth opportunities

Managing multiple priorities

Job description

• Has solid customer account management experience

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer:

Salary up to £55,000

Flexible working with offices in Edinburgh and Dundee

36 days annual leave

6% employer pension contribution

Health Cash Plan, Life Assurance, and enhanced family leave

Opportunities for professional development and international travel

An open, collaborative environment where your ideas can make a real impact.

Why you’ll love this role:
You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more. What you’ll be doing:

Building stellar relationships with customers worldwide

Guiding them from onboarding through to smooth software integration

Acting as the trusted link between technical teams and clients

Identifying upsell and renewal opportunities like a commercial astronaut

Leading a first-class technical support function

Keeping your finger on the pulse of the ever-evolving space industry

We’re looking for someone who:

Has solid customer account management experience

Understands satellite operations, mission planning, or ground segment software

Communicates brilliantly with both technical and non-technical people

Has a commercial spark and can spot growth opportunities from miles away

Thrives on juggling multiple priorities and delivering results

Bonus points if you:

Have experience in satellite, aerospace, or telecoms

Know your way around SaaS, CRM tools, and integration workflows

This is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you. Apply today – the countdown has begun! Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.