Customer Experience Leader - Full Time - Falkirk Retail Park - £12.75ph

McDonald's United Kingdom; Falkirk; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food brand is seeking a Customer Experience Leader to enhance customer satisfaction and manage dining area cleanliness. This energetic role involves welcoming customers, improving service, and creating memorable experiences. Ideal candidates will possess strong communication skills and a genuine enthusiasm for customer service.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Ability to connect with customers and make them feel valued.
• Expert in customer recovery and delivering feel-good moments.
• High energy levels while working efficiently and productively.

Responsibilities

• Welcome customers and create feel-good moments during their visit.
• Oversee cleanliness of dining area and toilets.
• Suggest improvements to customer service experience.

Skills

Customer service

Communication

Teamwork

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. You will also oversee and manage the cleanliness of the dining area and toilets. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

This position requires availability from Monday - Saturday, with working hours scheduled between 8:00am & 7:00pm

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....