Customer Experience Leader - Full Time - Falkirk Retail Park - £12.75ph

TN United Kingdom; Falkirk; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Customer Experience Leader to enhance customer interactions at their Falkirk location. In this full-time role, you will be at the forefront of delivering exceptional service, creating positive experiences, and uplifting team morale. Your proactive approach to customer recovery and commitment to maintaining high standards will be key to your success. Join a vibrant team where your enthusiasm and energy will make a significant impact, and enjoy benefits like holiday pay and employee discounts in a supportive environment.

Benefits

Holiday Pay

Service Awards

Meal Allowances

Employee Discounts

Qualifications

• Skilled in customer recovery and creating positive experiences.
• Ability to maintain high energy levels while working efficiently.

Responsibilities

• Welcome customers and create ‘feel-good moments’.
• Oversee cleanliness of dining areas and toilets.
• Work closely with management to enhance service quality.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Teamwork

Job description

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Customer Experience Leader - Full Time - Falkirk Retail Park - £12.75ph, Falkirk

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Client:

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b80d38217c1d

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Overview

McDonald's is one of the most recognised brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities for all.

The Customer Experience Leader role focuses on improving the customer experience, positioning you at the heart of our restaurant's customer dining areas. Your main responsibilities include welcoming customers, creating ‘feel-good moments’, overseeing cleanliness of dining areas and toilets, and working closely with the management team to enhance service quality.

As part of a fast-paced, energetic team, you'll deliver exceptional service, build rapport naturally, uplift team morale, and seek ways to exceed customer expectations. Respectfulness, resilience under pressure, and proactive improvement suggestions are key. You should be skilled in customer recovery and creating positive experiences, maintaining high energy levels while working efficiently.

This position requires availability from Monday to Saturday, with working hours between 8:00 am and 7:00 pm.

Join us in a dynamic environment where enthusiasm, energy, and the ability to connect with customers are essential. Benefits include holiday pay, service awards, meal allowances, employee discounts, and more.