Customer Experience Leader Apprentice

McDonald's United Kingdom; Preston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an apprentice and kickstart your career in hospitality! This role offers a unique opportunity to gain hands-on experience while earning a nationally recognised qualification. You'll receive dedicated support from mentors and industry experts, ensuring you develop essential skills and confidence. With a focus on customer care and teamwork, you'll thrive in a dynamic environment that values your growth. Enjoy a range of benefits, including free meals during shifts and access to online resources. Take the first step towards a rewarding career in a well-respected industry!

Benefits

Free Meal During Shift

Service Awards

Pension Scheme

Discounts

Support from Expert Trainers

Online Resources

Qualifications through Apprenticeships

Qualifications

• Focus on customer care and individual needs.
• Gain nationally recognised qualifications through apprenticeships.

Responsibilities

• Support customers and enhance their experience in the restaurant.
• Participate in training and development to improve skills.

Skills

Customer Service

Teamwork

Communication

Education

Recognised Qualification

Tools

Online Learning Resources

Job description

Overview

My name's Alysha. My role at McDonald's is a crew member and I've been at McDonald's about seven months. I seen that McDonald's did apprenticeships which as soon as you apply you feel really welcomed and it's gone really well so far. They give me like time off the floor to like do my work. It can get busy but at the same time it's nice having the experience in a busy work environment. My favorite thing about the program is probably when I'm doing the work off the floor. I get a lot of support with it and they obviously give you the tools that you need to be good at the job. So my advice for someone starting off on the apprenticeship side would definitely be just go for it. Just put yourself into it and it's really definitely worth doing 100%.

Location

Preston Riversway
Pedders Way
Preston
United Kingdom
PR2 2TX

The apprenticeship helps to enhance what I’m doing in my role, while gaining a recognised qualification.

Customer Care Assistant and Customer Experience Leader Level 2

Completing the apprenticeship has made me focus on how to motivate people and focus on their individual needs.

Training and support

Since 2006, we’ve supported over 19,500 apprentices across the business. At McDonald’s we believe in opportunity for everyone. That’s why every apprentice is allocated a mentor from day one of their journey, as well as support from an industry-expert coach to help you gain a nationally recognised qualification. They will help throughout the apprenticeship and provide you with McDonald’s-specific training so you can reach your full potential, increase confidence and develop new skills and knowledge along the way.

Here at McDonald’s, we offer an apprenticeship for every role in our restaurants. Join us as an apprentice, develop your knowledge, skills and confidence and see where your career could go! With apprenticeships on offer for Crew Members right up to Business Managers, we even offer a degree apprenticeship which is fully funded by McDonald’s. The sky’s the limit so join us today to begin your career and learning journey.

Benefits

1. Service awards: We celebrate continuous service by awarding you £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service.
2. Pension Scheme: If eligible you'll be automatically enrolled into our NEST pension scheme.
3. Free meal: You’ll be entitled to a free meal during your shift.
4. Learn while you earn: Combines restaurant curriculum with academic study.
5. Online resources: Access to online resources to complement your learning.
6. Greater understanding of hospitality: Develop your skill set and experience while gaining qualifications.
7. Qualifications: Gain nationally recognised qualifications through our range of restaurant-led apprenticeships.
8. Discounts: Access to McDonald's Employee, NUS and Oyster discounts.
9. Support from expert trainers: Support from your restaurant team with your apprenticeship progression.

Why work here

Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.