Customer Experience Leader

McDonald’s; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food chain in Manchester is looking for a Restaurant Host to enhance customer experience. In this role, you will welcome customers, ensure they receive the help they need, and create memorable moments during their visits. The company values friendly attitudes and team spirit, providing a fun work environment with opportunities for advancement and a comprehensive benefits package.

Benefits

Holiday pay

Meal allowance

Employee discounts

Responsibilities

• Welcome customers into the restaurant.
• Create 'feel-good moments' during their visit.
• Ensure customers receive help and support.
• Make sure customers leave with a memorable experience.
• Suggest improvements to the customer service experience.

Job description

Overview

The Restaurant Host role is driven by a desire to continuously improve the customers' experience, and places you at the heart of our business in the dining area. Your primary responsibilities are listed below.

Responsibilities

• To welcome our customers into the restaurant.
• Use your initiative to help create 'feel-good moments' during their visit.
• Be on hand to ensure our customers receive any help or support they require, and never accept less than the best.
• Ensure our customers leave the restaurant with a memorable experience.
• Be creative and collaborate with the restaurant management team to suggest improvements to our customer service experience, using your training and skills.

Recruitment & Support Tools

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia, our friendly virtual assistant, can assist with navigation through the application process 24/7, answer questions, guide you through steps, and provide updates. Olivia does not make hiring decisions, which are made by human recruiters, but helps keep your recruitment journey smooth and accessible.

Eligibility & Interview

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted. The interview is a vital part of our hiring process and will involve questions around values, attitudes, teamwork, and potential fit for the job.

What to Expect During Hiring

We hire for qualities and potential, rather than just qualifications. We look for people with the right attitudes and behaviours to deliver a great customer and colleague experience and expect you to be an ambassador for our values.

Prospects & Benefits

Our employees tend to stay because it’s a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. Our benefits package includes holiday pay, service awards, meal allowance, employee discounts, and more. McDonald's UK has a long-standing history and a commitment to core values: Serve, Inclusion, Integrity, Community and Family.

General Questions

If you cannot attend an interview slot, Olivia can help rearrange. McDonald's provides information on sustainability plans and pay frequency, shift patterns, uniforms, career progression, and age requirements. Some content here reflects general company information and policies.