Customer Experience Lead (Hiring Immediately)

JR United Kingdom; Portsmouth; On-site; GBP 46,000 - 62,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team and drive performance in a fast-paced environment. This role involves taking ownership of store operations, ensuring exceptional customer service, and developing a motivated team. With a competitive salary and a generous benefits package, including up to 35 days of holiday and a company car, this position offers a fantastic opportunity for career growth. Join a diverse and inclusive workplace where your contributions are valued and rewarded, and make a real impact in your community.

Benefits

30-35 days holiday (pro rata)

Company car or car allowance

10% in-store discount

Contributory pension scheme

Enhanced family leave

Qualifications

• Experience leading and developing a team in a fast-paced environment.
• Strong support skills for customers and team members.

Responsibilities

• Manage and improve the day-to-day operations and performance of store KPIs.
• Create an environment where every colleague can achieve their best work.

Skills

Team Leadership

Time Management

Problem Solving

Effective Communication

Job description

Job Description:

Summary
£46,000 - £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you.

As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential.

In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles
• Confidently create an environment where every colleague can achieve their best work
• Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs
• Optimise processes and solving problems to keep your store running smoothly and your team focused
• Ensure that excellent Customer Service is provided to everyone who shops with us

What you'll need

• Experience leading and developing a team in a fast-paced environment
• Excellent time-management, delegation, and problem-solving skills
• Strong support skills for customers and team members
• Effective communication skills for managing difficult conversations
• Ability to monitor, manage, and improve store KPIs

What you'll receive

• 30-35 days holiday (pro rata)
• A fully expensed company car or car allowance
• 10% in-store discount
• Contributory pension scheme
• Enhanced family leave
• Plus more benefits

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to advance your career, and make a difference, find your place at Lidl and apply now. Please note, employment is conditional upon satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.