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Jet2.com Limited seeks a Customer Experience & Insights Lead to enhance customer journey and insights through market research. This pivotal role involves overseeing research initiatives and communicating findings to drive strategic decisions. Join us in redefining travel experiences and applying your research expertise to fuel business growth.
Reporting to the Senior Customer Insights Manager, our Customer Experience Lead will play a key role in our industry-leading approach to customer and market research, supporting the launch of our exciting new customer panel. As the lead on high-profile insight projects, you'll collaborate with operational and commercial teams to plan and deliver research that answers big business questions. You'll also take the reins on our online research community, working with our research agency to generate insights at pace and bring stakeholders along on the journey.
Beyond the customer panel, you'll support other key insight projects, including market research and CSAT management, ensuring our customer-first approach is always informed by actionable insight.
As our Customer Experience Lead, you’ll have access to a wide range of benefits including:
What you'll be doing:
What you'll have: