Customer Experience & Insight Senior Consultant

Aegon UK; City of Edinburgh; Hybrid; GBP 39,000 - 49,000; Full time

Job summary

An established industry player is seeking a Customer Experience and Insight Senior Consultant to enhance their marketing efforts. This role involves managing market research tasks, engaging with internal research panels, and providing insights that drive strategic decisions. The ideal candidate will possess a strong background in both qualitative and quantitative research methodologies, with the ability to influence stakeholders across the organization. Join this innovative team and contribute to creating impactful customer-focused strategies while enjoying a range of benefits designed to support your well-being and professional growth.

Benefits

Non-contributory pension (8%-12%)

Discretionary bonus

34 days leave per year

Private medical cover

Life assurance

Critical illness cover

Enhanced parental leave

Retail discount vouchers

Cycle2work scheme

Subsidised restaurant

Qualifications

• Experience in market research methodologies, both qualitative and quantitative.
• Proven track record of delivering improvements through insights.

Responsibilities

• Manage market research and insight tasks within the Customer Experience team.
• Communicate quantitative research findings to stakeholders at various levels.

Skills

Market Research Methodologies

Quantitative Research

Qualitative Research

Statistical Analysis

Stakeholder Engagement

Storytelling

Cross-functional Collaboration

Tools

SNAP Surveys

Job description

Job Description Summary

Customer Experience and Insight Senior Consultant

12 Months Fixed Term Contract

Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)

Salary: A competitive salary from £39,120- £48,900 depending on the experience you can bring

Closing date: 26 April 2025

We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feels seen, heard, and valued – so we’re looking for like-minded people to join us.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

We have a new opportunity to join our marketing department as a Customer Experience and Insight Senior Consultant. In this role you will be responsible for managing market research and insight tasks within the research arm of our Customer Experience & Insight team. This role will involve day-to-day management of our internal research panels and also commissioning of external research and insight. You will undertake research to support our strategic marketing plan, consumer duty, and competitor research.

You will also support the wider Marketing Department as a trusted and respected source of insight and act as key stakeholder for Marketing teams.

Key Responsibilities include:

• Undertaking Quantitative research and communicating this to stakeholders of varying levels within our business.
• Providing Insights to support with proposition and service design.
• Managing our existing research panels to ensure they stay engaged and are refreshed regularly.
• Ensuring business functions and project teams are fully supported with strategic activity. You will play a crucial role in ensuring decisions made impacting proposition and service are based on customer insight.

We’d love to hear from you if you have:

• Experience and knowledge of market research methodologies including both qualitative and quantitative techniques.
• Proven track record of delivering improvement through insight.
• Experience using SNAP surveys or similar software used to design complex surveys and experience conducting advanced statistical analysis and reporting.
• Ability to present findings effectively and engage stakeholders through storytelling.
• Ability to influence internally including at Executive/Management level to ensure decisions can be made to support customer-focused strategy.
• Ability to work cross-functionally and influence stakeholders.

What’s in it for you?

• A non-contributory pension between 8%-12%.
• A discretionary bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro-rated for part-time).

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.