Customer Experience Host- Newcastle Part Time

London North Eastern Railway; Newcastle upon Tyne; On-site; GBP 14,000 - 16,000; Part time

Job summary

An established industry player is seeking a Customer Experience Host to enhance the travel experience for passengers. This role involves serving refreshments, assisting with luggage, and ensuring a positive atmosphere on board. The company values diversity and inclusion, making it a great time to join their team. With flexible hours and generous benefits, including free travel and discounts, this position is perfect for those passionate about customer service. If you thrive in a dynamic environment and enjoy working with people, this opportunity is for you.

Benefits

Free LNER travel

75% off other train tickets

Discounted international tickets

50% off LNER tickets for friends & family

Generous pension

Cycle-to-work scheme

Retail discounts

Health schemes

Training programs

Recognition programs

Qualifications

• Experience in customer service roles with strong interpersonal skills.
• Ability to provide personalized service and assist customers effectively.

Responsibilities

• Serve food and beverages, ensuring a welcoming atmosphere on board.
• Assist with luggage and manage service in standard and first class.

Skills

Customer service experience

Interpersonal skills

Effective communication

Soft sales skills

Job description

This position is for 17.5 hours per week, predominantly on weekends, with the first two weeks being full-time Monday to Friday for initial training. Interviews are provisionally scheduled for the week commencing 2nd June, with start dates on 11th August, 1st September, and 15th September.

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive, and responsible way to travel for generations to come. We're looking for people who can deliver this every day.

Since taking over the East Coast mainline, we've been transforming rail travel with faster journeys, more space, and greater reliability. Our plans to embrace new ideas and diverse backgrounds make this an exciting time to join.

Our Values: Bringing passion, being bold, always caring, owning it — these define us at LNER.

Role Overview: As a Customer Experience Host, you'll serve coffees, hand out treats, prepare bacon sandwiches, and create a welcoming atmosphere on board. You'll assist with luggage, ensure a positive experience, and manage service in standard and first class, including food and beverage delivery and stock management. You'll also learn about health and safety to maintain a safe environment onboard.

Requirements:

• Customer service experience and strong interpersonal skills
• Ability to provide personalized, memorable service and help customers
• Effective communication skills, especially during disruptions
• Soft sales skills and product knowledge development
• Must be 18+ due to alcohol sales
• Flexibility to work early mornings, late evenings, and weekends

Benefits:

• Free LNER travel + 75% off other train tickets (for you & dependents)
• Discounted international tickets after 1 year
• 50% off LNER tickets for friends & family
• Generous pension, cycle-to-work, retail discounts, health schemes, training, and recognition programs

Salary includes a £1,846 Attendance Allowance. Part-time salary increases at 6 and 18 months to £14,584.50 and £15,227 annually, respectively.

Our Commitments: To be the most loved, responsible train operator, making a difference for customers, communities, and the environment. We value diversity, inclusion, development, and wellbeing, fostering an engaged culture where everyone can be themselves.

Next Steps: We welcome applicants from diverse backgrounds. Apply now to start your journey with us. Note: We cannot provide feedback before face-to-face interviews.