Customer Experience Host

Pickles; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A veterinary practice in London is seeking a Pickles Host to create a welcoming experience for clients and their pets. The ideal candidate is friendly and engaging, with a love for animals. This is a permanent, non-clinical role where enthusiasm for customer care is a must. Training will be provided, and no prior veterinary experience is necessary. Opportunities for growth within the company are available.

Qualifications

• Natural extrovert with a passion for outstanding customer support.
• Ability to engage and communicate effectively with clients.
• No veterinary experience necessary; training will be provided.

Responsibilities

• Provide a warm welcome to clients and their pets at the practice.
• Engage with members and provide digital support.
• Create a pleasant experience for visitors.

Skills

Client engagement

Friendly and welcoming demeanor

Organizational skills

Confidence with technology

Job description

We are seeking a Pickles Host to provide an unparalleled experience to our customers and their pets at our veterinary practice on Fulham High Street.

You will be the warm and welcoming face that our members and their pets see as they arrive at Pickles. Your job is to engage members, make them welcome, and provide a delightful experience for them and their pets, as well as digital support.

We’re the vet your pet would choose, so a love of dogs and cats, big and small is essential.

You should be a natural extrovert, friendly and engaging and able to make people and animals feel at ease.

The role is permanent.

About us:

We believe veterinary colleagues, pets, and owners are currently underserved by the status quo. Our new membership approach and clinic design ensures you have the time and capacity to deliver a new innovative experience and high level of care to our clients and pets.

This belief also extends to you and your veterinary colleagues and we are committed to delivering you support and a working environment like no other.

We are on a mission to create the future of veterinary and pet health care for all involved.

Your experience:

We welcome new colleagues to this role from any background however a passion in delivering outstanding support and experiences is what you are all about. You are client centric with a natural ability, flair and style when engaging and communicating with clients.

This is a non clinical role however a love for providing cuddles to our visiting dogs and cats is a must. Having confidence in using technology, being organised with a keen eye for detail will help you go far. Experience from within the veterinary industry is not required and all training and support will be provided.

Who are we looking for:

We are looking for Pickles Hosts who strongly align to our beliefs and values:

• Always striving to provide the best experience
• Creating a space for the things that matter
• Believing in continuous improvement
• Learning from the failures and mistakes that happen, in a supportive and blame-free environment.
• Delivering the best veterinary experience

With the above beliefs at our core, any new member of the team must have a drive and enthusiasm in creating the future of client care.

You will have a willingness to get stuck in, helping to develop and refine our approaches.

Being part of an ambitious company, the opportunity for future growth and wider roles will no doubt be available and as a team we embrace being curious and want to hear any ideas you have.