Customer Experience & Growth Officer

Totaljobs Group Ltd; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Experience & Growth Officer to enhance service delivery within the Independent Living team. This role is vital for ensuring the smooth operation of the Carecall service, which supports customers in living independently. You will engage with customers, oversee daily operations, and respond to queries, all while collaborating with a dedicated team. If you are driven by a commitment to excellent customer service and want to make a meaningful impact in your community, this opportunity could be your next step. Join a dynamic environment where your contributions matter and professional development is encouraged.

Benefits

Competitive Pay

Professional Development Opportunities

Supportive Team Environment

Qualifications

• Strong customer service skills focused on high-quality experience.
• Excellent communication skills for engaging with customers and colleagues.

Responsibilities

• Support Independent Living and Carecall teams for service delivery.
• Respond to customer queries and emergency calls effectively.
• Collaborate to enhance service growth and customer experience.

Skills

Customer Service

Communication Skills

IT Systems Competence

Problem-Solving

Experience in Housing or Care Sectors

Job description

This job application is restricted to applicants in the UK only.

Are you passionate about helping people live independently and want to make a real difference in your community? Stockport Homes is looking for a Customer Experience & Growth Officer to support the delivery of high-quality services within our Independent Living team.

As a Customer Experience & Growth Officer, you will play a vital role in ensuring the smooth running of our Carecall service, which supports customers to remain living independently in their own homes, regardless of tenure. You will help oversee day-to-day operations, ensuring that we provide a high-quality, responsive service that always meets the needs of our customers.

Key Responsibilities:

• Supporting the Independent Living and Carecall teams to ensure service delivery meets customer expectations.
• Assisting with the Carecall service, which operates 24/7 to provide monitoring and falls response support across the Stockport area.
• Responding to customer queries and emergency calls, ensuring appropriate services and equipment are utilized.
• Supporting customers in older persons’ housing and supported housing environments to maintain their independence.
• Collaborating with the team to enhance service growth and customer experience.

About You:

To excel in this role, you will need:

• Strong customer service skills with a focus on delivering a high-quality experience.
• Excellent communication skills to engage with customers and colleagues effectively.
• Competence in using IT systems to support service management and reporting.
• A proactive approach to problem-solving and meeting customer needs.
• Experience in the housing or care sectors is desirable but not essential.

At Stockport Homes, we are committed to improving the lives of our customers. Joining our team means working in a dynamic environment where you can make a real impact. We offer competitive pay, opportunities for professional development, and the chance to be part of a dedicated, supportive team.

If you’re driven by delivering excellent customer service and want to help people live independently, we’d love to hear from you!

This role will be on Skylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 8th January 2025

Assessment centre date: 14th January 2025

SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.

SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.