Customer Experience Graduate

Worcester Bosch; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job description

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work at Worcester Bosch.

Job Description

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in customer feedback across various touchpoints.

Your main duties will include maintaining a central overview of all improvement actions, ensuring stakeholders are kept informed of progress, and actively participating in multiple monthly CX Clinics with customer-facing departments. You will collaborate with internal departments to enhance Customer Journeys, identifying and eliminating pain points to improve overall satisfaction.

Additionally, you will play a crucial role in facilitating the Customer Journey Mapping Workshops.

Qualifications

• Be passionate about Customer Experience.
• Be confident in presenting.
• Be proactive and results driven.
• Have strong communication, organisational and project management skills.
• Have a data analytical & problem-solving mindset.
• Have excellent attention to detail.
• Have ability to work well independently and as part of a team.
• Have investigative skills which can be applied to finding out about the latest and most liked Customer Experiences and what systems enable them.
• Have good overall standards of literacy and numeracy.
• Be IT literate and proficient in MS Excel.

Additional Information

Deadline for Applications: 21 March 2025 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01 May 2025

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunch break.Working with us comes with the following benefits:

• Hybrid working options available.
• 25 days annual leave per year plus bank holidays.
• Eligibility for our Company Performance Bonus (up to £2,000 gross per annum).
• Enhanced pension contributions.
• Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits.
• Discounts on products from across the Bosch Group.
• Subsidised onsite café and canteen.
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing.
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events.
• Volunteering days.
• Policy to support growing families.
• Access to self-service training platform containing over 200 Bosch approved programmes.
• Networking opportunities across Bosch UK including a mentoring programme.
• And more!