Customer Experience Executive, EMEA

Inspired Selection; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading global education publisher seeks a Customer Experience Executive for a fully remote role. You will engage with international schools, ensuring they benefit from digital learning tools and contribute to an impactful customer journey in education. Ideal candidates will possess strong teaching experience and customer relationship skills.

Qualifications

• Experience in international education, ideally with IB curriculum.
• Strong communication and presentation skills.
• Ability to maintain customer relationships.

Responsibilities

• Support international schools in maximizing value from digital learning solutions.
• Conduct customer onboarding and provide training.
• Analyze usage data to drive retention and growth.

Skills

Teaching experience

Time management

Customer-first mindset

Interpersonal skills

Knowledge of educational trends

Job description

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Customer Experience Executive, EMEA, London

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Client:

Inspired Selection

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc6ba65d6d83

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan, or Kenya.

In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company's digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you'll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You'll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.

We're looking for someone passionate about Education with the following skills/experience:

• Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)
• Excellent time management and attention to detail
• A customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spirit
• Ability to build and maintain strong customer relationships
• Excellent communication, interpersonal and presentation skills
• Knowledge of educational trends, standards and best practices

A knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.

Apply now to be part of a team that puts customers and learners at the heart of everything they do.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.