Customer Experience Executive

Job Description

My client, a thriving business, is seeking a Senior Customer Service professional to join their Customer Success team as a Customer Experience Executive.

What makes this role great?

• None call centre environment
• Flexible working hours
• Hybrid working after probation
• Salary of £30k-£32k
• Ongoing training and support
• Onsite parking
• Monday to Friday (NO WEEKENDS)
• Excellent long-term career opportunities
• Working for a reputable brand
• A friendly, sociable, and supportive environment

Customer Experience Executive - Main Responsibilities:

• You will be responsible for engaging with customers, providing an aftercare service, and ensuring customer needs are met by offering additional coaching, training, and guidance.
• Answering customer queries and escalating as necessary to the appropriate department.
• Proactively suggesting improvements and solutions to customers.
• Updating the CRM system with customer feedback and information.
• Liaising regularly with customers to ensure they are getting full optimization of the software.
• Building long-term relationships with customers.
• Developing business plans with customers for the long term.

Customer Success Executive - The Candidate:

• Previous experience in a Customer Service environment.
• Excellent client care skills.
• Professional communication skills.
• Ability to manage relationships.
• Proficient in written and verbal communication.
• Able to prioritize workload.
• Ability to work in a fast-paced environment.
• IT Literate - Microsoft Office.
• Technically minded with an interest in IT, which would be advantageous.

You must be able to drive and have transport to be considered for this role.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN, United Kingdom.