Customer Experience Executive

Everyman Driving Experiences; Loughborough; On-site; GBP 23,000; Full time

Job summary

An exciting opportunity awaits as a Customer Experience Executive in the automotive events industry! Join a leading driving experience provider known for its exceptional customer service. In this role, you will manage customer inquiries, resolve issues, and ensure a positive experience for every client. With a passion for helping others and a knack for problem-solving, you will play a crucial role in enhancing customer satisfaction. This dynamic position offers great training, career progression, and a supportive team environment. If you're eager to make a difference and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Free tea/coffee

Generous Staff, Family & Friends discounts

Excellent training & support

Great opportunities for career progression

Company events

Company pension

On-site parking

Qualifications

• Strong communication and problem-solving skills are essential.
• Proficiency in Microsoft Office and online systems is required.

Responsibilities

• Manage high volumes of customer inquiries through various channels.
• Resolve customer issues efficiently while maintaining satisfaction.

Skills

Customer Experience Management

Problem Solving

Communication Skills

Microsoft Office Proficiency

Multi-tasking

Tools

Online Systems

Job description

Work Schedule:Monday to Friday 9am-5.30pm with 30 minutes for lunch plus 2 Saturdays per month 9am-3pm on a rota (paid as overtime)

Location:Prestwold, Loughborough, LE12 5SH

Rate of Pay:Up to £23,000 pa

About the Team:

Everyman Driving is the UK and Europe’s No.1 Driving Experience supplier with the latest Range of 300+ meticulously maintained vehicles. Everyman Driving is the largest supplier of driving experiences and events, currently supplying over 200,000 drives per year. We operate from our own facility at the site of the Prestwold Driving Centre which is based in Leicestershire at our purpose-built race circuit. We also operate from many other prestigious race circuits in the U.K such as Goodwood, Brands Hatch, Lydden Hill, Mallory Park and many more locations.

Here at Everyman Driving, we pride ourselves on taking care of our customers from the moment of booking and choosing their cars through to the experience they have at our events and then the aftercare they receive from us. This position plays a crucial part in the overall customer experience our company offers.

The Role:

An exciting opportunity has arisen for a Customer Experience Executive within the Automotive Events Industry. The job role requires a wide range of skills as part of our customer experience team. We are looking for someone who has a passion for providing the best possible customer experience.

What you will be doing:

• Managing a high volume of incoming calls and customer experience inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Providing expert product/services information through telephone calls, social media, emails, and web chat
• Resolving any emerging problems that our customers may face with accuracy and efficiency
• Taking ownership to resolve challenging customer issues, escalating them where necessary
• Achieving productivity standards and goals while maintaining the highest level of customer experience
• Communicating problems and ideas effectively within your team and other departments where necessary
• Accurately record customer interactions, details of inquiries, complaints, or comments as well as actions taken

Who you are:

• Passionate about providing the best possible customer experience.
• Genuinely excited to help customers and find suitable solutions.
• Aptitude for solving problems and addressing customer issues.
• Strong written and verbal communication skills.
• Able to multi-task, prioritize, and manage time effectively.
• Computer literate and proficient in Microsoft Office and online systems.
• Dedicated to making the customer journey as positive as possible.

Requirements:

• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office and online systems.
• Ability to work the specified schedule, including 2 Saturdays per month.

What you will get in return:

• Free tea/coffee
• Generous Staff, Family & Friends discounts
• Excellent training & support
• Great opportunities for career progression and development
• Company events
• Company pension
• On-site parking

Next Steps:

Your application will be reviewed and a member of the Recruitment Team and will be in touch with you within 2 weeks.