Customer Experience Director (Hiring Immediately)

JR United Kingdom; Milton Keynes; On-site; GBP 46,000 - 62,000; Full time

Job summary

An established industry player is seeking a Customer Experience Director to lead and inspire a dynamic team in Milton Keynes. This role offers a competitive salary and a generous benefits package, including up to 35 days of holiday and a contributory pension scheme. You will play a pivotal role in enhancing customer satisfaction and driving store performance while cultivating a positive work environment. If you are a natural leader with a passion for excellence, this is your chance to make a meaningful impact in a supportive and ambitious organization.

Benefits

30-35 days holiday (pro-rata)

Fully expensed company car or car allowance

10% in-store discount

Contributory pension scheme

Enhanced family leave

Qualifications

• Experience leading and developing a team in a fast-paced environment.
• Strong communication skills for handling challenging conversations.

Responsibilities

• Develop and inspire your team according to company principles.
• Manage and improve day-to-day operations and store KPIs.
• Ensure excellent customer service for all shoppers.

Skills

Team Leadership

Time Management

Problem Solving

Communication Skills

Job description

Job Title: Customer Experience Director (Hiring Immediately), Milton Keynes

Client: Lidl

Location: Milton Keynes

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Summary:
£46,000 - £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you.

As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential.

In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

Responsibilities:

• Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles
• Create an environment where every colleague can achieve their best work
• Manage and improve the day-to-day operations and performance of your store’s KPIs
• Optimize processes and solve problems to keep your store running smoothly and your team focused
• Ensure excellent customer service is provided to everyone who shops with us

Qualifications:

• Experience leading and developing a team in a fast-paced environment
• Excellent time-management, delegation, and problem-solving skills
• Strong communication skills for handling challenging conversations
• Confidence in monitoring, managing, and improving store KPIs

Benefits:

• 30-35 days holiday (pro-rata)
• Fully expensed company car or car allowance
• 10% in-store discount
• Contributory pension scheme
• Enhanced family leave
• And more perks

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a respectful, inclusive environment.

If you’re ready to make a difference, apply now. Note: employment is conditional upon satisfactory references and background checks.