Customer Experience Designer

S&P Global; London; On-site; GBP 40,000 - 70,000; Full time

Job description

About the Role:

Grade Level (for internal use): 10

The Role: Customer Experience Designer

The Team: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centred design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.

Responsibilities and Impact:

• Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research.
• Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles.
• Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey.
• Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement.
• Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation.

What We’re Looking For:

• 3+ years experience in journey mapping, service blueprinting, and human-centered design.
• Previous experience in UX or CX Design roles.
• Experience in designing, documenting, refining, and presenting detailed customer journeys.
• Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances.
• Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon.
• A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations.

About S&P Global Commodity Insights:
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

What’s In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:
Integrity, Discovery, Partnership

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.

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Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

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