Customer Experience Data Analytics

Customer Experience Data Analytics, Tadworth

Kimberly-Clark is seeking a Customer Experience Data Analytics professional to join our International Family and Professional Care segment. This role involves leading the IFP CX data and analytics efforts to understand and improve B2B customer experience.

Key Responsibilities include:

1. Develop and execute customer experience (CX) analytics strategies and products.
2. Partner with IFP Growth and ABU CX teams to embed data-driven decision-making.
3. Deliver proactive CX insights that translate into business actions.
4. Collaborate with Digital Technology Solutions to maintain data governance standards.
5. Enhance data literacy within CX teams to foster a data-driven culture.
6. Build advanced analytics capabilities for prioritized B2B use cases, including pipeline review and churn management.

About Us

Kimberly-Clark’s legendary brands include Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional. We are committed to innovation, growth, and impact, with over 150 years of market leadership.

About You

You are a high performer who values a culture of authenticity and caring. You are passionate about data analytics and insights, self-driven, motivated, and a creative thinker who seeks continuous improvement.

Qualifications include:

• Proven experience in data analytics within a B2B environment.
• Strong understanding of Customer Experience datasets and their applications.
• Experience with various analytics methods: descriptive, diagnostic, predictive, prescriptive.
• Expertise in Power BI and visualization tools.
• Excellent collaboration skills and ability to influence across a matrix organization.
• Effective communication skills for senior leadership.

Benefits

We offer competitive pay, comprehensive benefits including medical, dental, pension, and wellness programs. We support flexible work schedules and are proud to be recognized as a top workplace for working mothers.

Application Process

Click the Apply button to submit your application. Our recruiting team will review and follow up if your profile matches our needs. In the meantime, please check out our company website for more information.

Additional Details

Location: United Kingdom, South East England (Flexible Location)

Worker Type: Employee, Full-time