Customer Experience Coordinator (part time)

The Pet Vet (formerly The Vet); Southampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary clinic in Southampton is seeking a part-time Customer Experience Coordinator. The ideal candidate will excel in customer service and create a positive environment for both customers and their pets. Responsibilities include welcoming clients at reception and handling phone inquiries. A passion for outstanding service is essential. This role offers flexible shifts, enabling work-life balance.

Benefits

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Qualifications

• Experience in customer service roles.
• Ability to create a welcoming environment.
• Strong communication skills.

Responsibilities

• Serve as the first point of contact for customers.
• Deliver exceptional customer service.
• Handle phone inquiries and in-person interactions.

Skills

Customer service

Communication

Teamwork

Job description

Overview

We’re on the lookout for a part time Customer Experience Coordinator to join us at Southampton. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What We’re Looking For

We’re looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Hours of Work

This role will be 4 x 4 hour shifts during the week, either morning 8am-12pm or evening 3.30pm-7:30pm (ideally flexible days but can be set) and then 1 in 4 weekends both days this will average out at 19.5 hours per week.

A Little More About Us At Southampton

We offer extensive facilities and equipment, including: 2 operating theatres, dental suite, digital x-ray suite, handheld dental x-ray machine, new ultrasound equipment, separate wards for dogs, cats and small animals, walk-in kennels, a separate lab, isolation unit, multiparameter monitors and orthopaedic equipment.

Benefits

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!