Customer Experience Coordinator (part time)

The Vet; Southampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary service provider in Southampton is seeking a part-time Customer Experience Coordinator to deliver exceptional customer service and create a welcoming environment. Candidates should have strong customer service skills and be flexible with working hours, including weekends. Join a friendly team and contribute to the well-being of pets and their owners.

Benefits

Access to CPD for veterinary reception teams

Comprehensive benefits package

Qualifications

• Must have experience in a customer service role.
• Ability to create a welcoming environment for customers.
• Flexibility in working hours is preferred.

Responsibilities

• Greet customers and manage their inquiries.
• Deliver exceptional service to create memorable experiences.
• Assist team in maintaining a friendly reception.

Skills

Exceptional customer service

Positive attitude

Communication skills

Job description

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Customer Experience Coordinator (part time), Southampton

Client:

The Vet

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ac8997b8975d

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We’re on the lookout for a part-time Customer Experience Coordinator to join us at Southampton! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for

We're seeking a customer service superstar who can help create a positive, welcoming, friendly, and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice they hear when they call us. This role offers an excellent opportunity to deliver a memorable, long-lasting impression! You will also have access to CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Hours of Work

This role involves 2 shifts of 4 hours during the week, either mornings from 8 am to 12 pm or evenings from 3:30 pm to 7:30 pm. Flexibility in days is preferred but not mandatory. Additionally, there will be 1 weekend shift on both days, averaging 11.5 hours per week.

A little more about us at Southampton

We offer extensive facilities and equipment, including: 2 operating theatres, a dental suite, digital x-ray suite, handheld dental x-ray machine, new ultrasound equipment, separate wards for dogs, cats, and small animals, walk-in kennels, a dedicated lab, an isolation unit, multiparameter monitors, and orthopaedic equipment.

To attract and retain the best talent, we offer a comprehensive range of benefits, including: