Customer Experience Coordinator

Edge Careers; York; On-site; GBP 29,000 - 35,000; Full time

Job summary

A growing social housing firm in York is seeking a Customer Experience Coordinator to enhance resident interactions during home improvements. This role involves coordinating the customer journey, visiting residents, and resolving issues swiftly. Ideal candidates have customer service experience and are empathetic. Competitive salary up to £35,000 with benefits, including a car allowance or electric car option.

Benefits

Car allowance

Electric car option

Comprehensive benefits package

Qualifications

• Experience in customer service or tenant liaison.
• Ability to build trust with a diverse audience.
• Full UK driving licence required.

Responsibilities

• Coordinate the customer journey from introductions to completion.
• Visit residents to monitor progress and address concerns.
• Support site managers with customer impact activities.

Skills

Customer service experience

Empathy

Problem-solving

Job description

Customer Experience Coordinator / Tenant Liaison Officer
Location: York
Salary: Up to GBP35,000 + Car Allowance / Electric Car Option + Benefits

My client is a fast growing, forward thinking business that s making a real difference in the social housing sector. Despite being a relatively new player in the market, they ve already achieved an impressive turnover of GBP140m and secured multiple long term regeneration and decarbonisation contracts across West Yorkshire.

As part of their continued growth, they are now looking to expand their Customer Experience Team to support the delivery of these exciting projects.

About the Role

As a Customer Experience Coordinator (Tenant Liaison Officer), you ll play a vital role in ensuring residents have a positive experience while improvements are being carried out in their homes. You ll be the key link between residents, site teams, and the business helping to resolve issues quickly and keeping communication clear and consistent.

Your responsibilities will include:

• Coordinating all aspects of the customer journey, from initial introductions to completion of works

• Visiting residents in their homes to monitor progress and address any concerns swiftly to avoid escalation

• Supporting site managers with activities that impact customer experience

• Investigating and resolving complaints within agreed timescales

• Overcoming challenges such as property access and other social issues

• Identifying opportunities for community engagement and delivering on social value commitments

• Contributing to continuous improvement initiatives across customer-related activities

What We re Looking For

This role would suit someone who:

• Has experience in customer service, tenant liaison, or resident engagement (ideally within registered providers, housing, construction, or social value projects)

• Is empathetic, approachable, and able to build trust with a diverse range of people

• Can handle complaints effectively while maintaining professionalism

• Thrives in a fast paced environment and enjoys problem-solving

• Holds a full UK driving licence

Package & Benefits

• Basic salary up to GBP35,000

• Car allowance or electric car option

• Comprehensive benefits package

• The chance to join a business in growth mode with long-term opportunities for progression

If you wish to hear more about this opportunity, please apply with your CV or get in contact with Fabio at Edge Careers