Customer Experience Coordinator

CM recruitment; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a fast-growing company specializing in luxurious travel for pets and their owners as a Customer Experience Coordinator. In this role, you will be the first point of contact for clients, ensuring a seamless and stress-free experience. Your responsibilities will include processing bookings, reviewing health documentation, and liaising with external partners. With exceptional communication and organizational skills, you will thrive in a dynamic environment. This is a fantastic opportunity to be part of a dedicated team that values high service levels and attention to detail.

Benefits

Employer pension contribution

Private Medical Insurance

Qualifications

• Exceptional communication skills, both written and verbal.
• Proven customer service skills with a focus on high service levels.

Responsibilities

• Process new bookings and ensure accurate data entry into tracking systems.
• Review pet health documentation and liaise with external partners.

Skills

Exceptional communication skills

Excellent admin and organisational skills

Customer service skills

Ability to multi-task

Experience in aviation

Job description

Customer Experience Coordinator
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.

Customer Experience Coordinator Role and Responsibilities

• Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer
• Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval
• Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents
• Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines

Customer Experience Coordinator Skills and Experience Required

• Although not essential, previous experience in aviation would be advantageous
• Exceptional communication skills, written and verbal
• Excellent admin and organisational skills and attention to detail
• Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels
• Ability to multi-task and work under pressure to achieve tight deadlines

Customer Experience Coordinator Key Benefits

• Circa £25,000 per annum

• Employer pension contribution

• Private Medical Insurance

• Monday to Friday 11:00 – 19:00 or 14:00 – 22:00