Customer Experience Coordinator

Recruit4Talent Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A private aviation service company is looking for a Customer Experience Co-ordinator based in Solihull. The role involves handling customer inquiries, data entry, and general administration while being part of a small team. Candidates should have experience in a B2C environment, strong communication skills, and a passion for pets. The position offers a salary of £25,000 - £30,000, benefits, and the potential for hybrid working after probation.

Benefits

Pension

Health care

Free parking

Hybrid working opportunity after probation

Qualifications

• Experience in a B2C environment.
• Ability to compose high-standard emails.
• Strong oral and written communication skills.
• Good telephone manner.
• Ability to meet deadlines.
• Pet lover.

Responsibilities

• Respond to customer inquiries via email and phone.
• Input data related to bookings.
• Carry out general administration duties.
• Coordinate with third parties.

Skills

Communication skills

Attention to detail

Team player

Organization skills

Tools

MS Office

Google spreadsheets

Job description

A Customer Experience Co-ordinator is sought for a private aviation service who charter flights to fly owners and their pets across the UK, Atlantic and the Middle East. Founded in 2023 this young vibrant entrepreneurial organisation wants to revolutionise pet travel. They are a small business currently but with huge ambitions and a strong vision for doubling their workforce and thus business growth in the coming years and beyond.

Their destination network is rapidly growing and continually evolving as they strive to fulfil their customers’ needs worldwide. With over 25 years of experience in the aviation industry, they are seeking an experienced Customer Experience Co-ordinator to join their team based near the NEC.

This is a fantastic opportunity for someone who wants to join an expanding entrepreneurial company in the aviation sector.

As a Customer Experience Co-ordinator your key duties and responsibilities will include:
Working in a team of 4 you will be part of a small team where you will: -

- Respond to emails and phone call enquiries to a high standard
- Input of data relating to bookings (which is a big part of the role)
- Carry out general administration / office duties
- Co-ordinate with 3rd parties where required
- Show passion for pets (dogs & cats)
- Strong attention to detail


Person specification
As a Customer Experience Co-ordinator, you will possess:

- Experience of working in a B2C environment
- The ability to compose emails to a high standard
- A track record of strong communication skills – oral and written
- A good telephone manner
- Experience of using MS Office
- Experience of using Google spreadsheets (ideal but not essential)
- Strong organisation skills
- Ability to work to deadlines
- A pet lover
- A team player
- A car owner/driver due to location


Benefits

- Salary band £25,000 - £30,000 DOE
- Pension
- Health care
- Free parking
- Monday to Friday 11am – 7pm (due to US time zone) preferred but will discuss at interview
- Opportunity of hybrid working after probation


Customer Experience Coordinator

Solihull, West Midlands

£25,000 - £30,000 depending on experience + benefits

Administration | Administrator | Customer Service | Customer Care | Customer Co-ordinator | B2C | Customer Support | Contact Centre | Call Centre | Customer Advisor |