Customer Experience CoOrdinator

TN United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated individual to enhance customer experience and retention. This role involves collaborating with colleagues to ensure high service levels and effective issue resolution. The ideal candidate will demonstrate leadership, share knowledge, and maintain operational standards while fostering a positive team environment. This position offers opportunities for personal development within a dynamic organization committed to excellence in fire, health, and safety services across the UK.

Responsibilities

• Engage with colleagues to improve customer experience and retention.
• Support General Manager(s) by demonstrating leadership and skills.
• Work transparently, sharing knowledge and embracing change.

Job description

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Responsibilities

1. Engage with colleagues across the business, improving the customer experience and helping us meet high levels of customer retention. The candidate is expected to show commitment and diligence with key customer portfolios, ensuring SLAs are well-regulated and issues are kept to a minimum.
2. Support the General Manager(s) by demonstrating leadership and skills, and a desire to see issues and initiatives through to completion.
3. Work transparently, sharing knowledge with colleagues. Must be willing to embrace change and drive towards excellence, optimising efficiency whilst maintaining standard operating procedural documents; important for training purposes, as well as ISO requirements.
4. A confident and nurturing presence is what we seek for the team and our associates. Setting a positive example at all times and acting as an able support to the management team. There is scope for development in this role.

About the client:
Our client is the preferred provider of fire, health and safety and building services to many of the UK's leading managing agents and property owners, as well as major retailers, local authorities and other commercial occupiers. Providing risk assessments, essential routines and training to help ensure their clients are compliant with fire, health and safety legislation. Looking after over 20,000 properties nationwide, they specialise in helping clients achieve safety compliance simply and cost-effectively.